26 Mar 2012 - Update Highest Rated Pain Stories Highest Rated Gain Stories Vodafail Local Facebook Page
Dear visitor,

Since its inception Vodafail.com has made a significant contribution towards raising awareness of the problems and issues faced by Vodafone customers.

Vodafone Australia customers have had the opportunity to voice their concerns, their fears and their troubles from every corner of Australia and beyond our borders. You have gathered the courage to stand up for your rights as consumers and to make your voice heard.

Each and every person who shared their story should have a sense of pride in this achievement and the changes that have occurred since the start of Vodafail.com.

More recently, traffic to Vodafail.com has declined significantly. Having achieved the goal of raising awareness and promoting concrete action in early 2011, we have now reached the point of closing Vodafail to new complaints. The site will remain online for as long as possible as a reminder and an example of what is possible when we share our experiences.

It has been a privilege to run this initiative and I'm am forever grateful for the help and support I've received. In particular I would like to thank Melissa, David and Travis for their continued efforts over the past 15 months. I'm also thankful and humbled by the support of ACCAN, Choice magazine and a wide range of media outlets, blogs and websites.

You can still browse existing stories and find out how to file a complaint if you are experiencing problems.

Until next time,

Adam Brimo

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ACT (1140)Everywhere (19206)NSW (7557)NT (170)QLD (3578)SA (987)Somewhere else (224)TAS (242)VIC (3573)WA (1735)
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13985 Someone from QLD thinks vodafone is Epic at 21 Jan 2011 04:31:18 PM
The software on my mobile packed up 2 weeks after the warranty ran out. I returned it to the Toowong store, to be advised it would be sent to Milton here in Brisbane for repair. It went to Melbourne instead, and when it came back a master reset had been done, resulting in losing important phone contacts, and locking access to almost all of the songs I had downloaded previously from Vodafone Live. When I called the store, they claimed to have never heard of anything like it, and couldn't help. Useless.
22 Jan 2011 02:38:29 PM: I remember you, I told you in the beginning that your phone would probably get wiped and you should back everything up and even I showed you on the repair form that you READ and SIGNED! I also told you that your phone MIGHT go to milton but would probably go to melbourne. Milton is for customer's to go to for a quicker turn-around and some phones go to melbourne so milton can still have a quick turnaround but you didn't want to go the extra 2 suburbs over. And when you called us we told you that we didn't know how to fix the vodafone live song thing but you could call customer care or come back into the store and we would call them for you. I'm sorry we can't possibly know everything but we will help you to the department that knows.

Please don't name our store and call us useless when we have done everything right and honest and have tried to help you but of course you didn't mention any of that. It is unfair and untrue.
22 Jan 2011 11:33:58 PM: In my experience the in store staff genuinely try to be helpful. However the call centre staff and tech support etc are where the bad service begins. You can't blame in store staff for what happens, they just try their best to do what they can for you. It is vodafone corporation that is the problem not the individual workers at store level



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