Dear visitor,
Since its inception Vodafail.com has made a significant
contribution towards raising awareness of the problems and issues faced
by Vodafone customers.
Vodafone Australia customers have had the opportunity to voice their concerns, their fears and their troubles from every corner of Australia and beyond our borders.
You have gathered the courage to stand up for your rights as consumers and to make your voice heard.
Each and every person who shared their story should have a sense of pride in this achievement and the changes that have occurred since the start of Vodafail.com.
More recently, traffic to Vodafail.com has declined significantly.
Having achieved the goal of raising awareness and promoting concrete action in early 2011, we have now reached the point of closing Vodafail to new complaints.
The site will remain online for as long as possible as a
reminder and an example of what is possible when we share our experiences.
It has been a privilege to run this initiative
and I'm am forever grateful for the help and support I've received. In
particular I would like to thank Melissa, David and Travis for their
continued efforts over the past 15 months. I'm also thankful and humbled by the support of ACCAN, Choice magazine and a wide range of media outlets, blogs and websites.
You can still browse existing stories and find out how to file a complaint if you are experiencing problems.
Until next time,
Adam Brimo
Share Your Pain
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13987 Someone from QLD thinks vodafone is Extreme at 21 Jan 2011 04:34:38 PM
I have a 3GS iphone. Mainly it runs on 3G but not infrequently the vodafone 3G network seems completely unresponsive despite telling me I have full signal strength. Sometimes I can't make or receive any calls and txt messages refuse to send and I don't even attempt to get data because it just doesn't work. When I turn off 3G it works fine. This problem seemed to happen all of a sudden in my area (Main Beach, Gold Coast) but all my friends on Vodafone had the same problem so I knew it wasn't me. I couldn't call vodafone to complain (because I couldn't make any calls) so I emailed them and despite me explaining all my friends in the same area on vodafone had the same problem they sent a generic email back with a 'noreply' address stating that the problem was with my handset not their network. I knew they were wrong but just for completeness I put my sim into a nokia 3G handset and that didn't work either. When I left Main Beach everything started working again. I later discovered that turning off 3G seemed to fix the problem and now, despite paying for 3G data as part of my contract I leave 3G turned off so I can actually have a phone that works. My flatmate has had to do the same thing with his vodafone phone.