After reading a lot of comments and hearing a lot I have restrained up until now not to post anything here, but the time has come as now, am extremely frustrated and disgusted with the poor service and customer service for that matter given to us. Like a lot of people we have had the constant call drop outs, not able to call anyone even with full coverage shown on our phone's, constant call failed and the list can keep going as am sure you are all too aware. After several atempts with Vodafone and being on hold for up to 4 hours at one time we too have received the base answer of no its not us its your phone or it's your sim card, only after long persistance did they then say to us that "yes we are in a process of upgrading our system and yes we do seem to have a few teething problems". It was only after I contaced the Onbudsmen did they start to listen. Even after speaking with the resolution team we still seem to have issues with communication in what they offered us to do with our account. Promises, promises, it is getting beyond a joke. Now we have been offered to get out of our contract on the basis of us sending our phones back of which we have has just shy of 12 months. We currently use these for business although at this point we have had our own disgruntled customers as they have not been able to get hold of us with the current situation. Not too sure if I am being harsh or unfair but don't you think they would release you from your contract and let you keep the phone that you have been paying off for this period of time due to the anguish they have caused. If that they case and they want us to return the phones do you think they should give us a cheque for the difference of 1/2 the price of the phone. If it was Vodafone chasing one of their suppliers I am sure they would ask the same and persue until they got what they wanted.

Disgusted & Disgruntled