26 Mar 2012 - Update Highest Rated Pain Stories Highest Rated Gain Stories Vodafail Local Facebook Page
Dear visitor,

Since its inception Vodafail.com has made a significant contribution towards raising awareness of the problems and issues faced by Vodafone customers.

Vodafone Australia customers have had the opportunity to voice their concerns, their fears and their troubles from every corner of Australia and beyond our borders. You have gathered the courage to stand up for your rights as consumers and to make your voice heard.

Each and every person who shared their story should have a sense of pride in this achievement and the changes that have occurred since the start of Vodafail.com.

More recently, traffic to Vodafail.com has declined significantly. Having achieved the goal of raising awareness and promoting concrete action in early 2011, we have now reached the point of closing Vodafail to new complaints. The site will remain online for as long as possible as a reminder and an example of what is possible when we share our experiences.

It has been a privilege to run this initiative and I'm am forever grateful for the help and support I've received. In particular I would like to thank Melissa, David and Travis for their continued efforts over the past 15 months. I'm also thankful and humbled by the support of ACCAN, Choice magazine and a wide range of media outlets, blogs and websites.

You can still browse existing stories and find out how to file a complaint if you are experiencing problems.

Until next time,

Adam Brimo

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14018 Someone from QLD thinks vodafone is coverage/service/ at 21 Jan 2011 06:29:56 PM
well i have a great day sitting on the phone, listening to music supplied by Vodafone customer service, oops did i say service, my issue is the coverage first off, it seams since they bought 3, there is no coverage, drop out after drop out, second, service from vodafail staff, oops i think i said service again, sorry...went into my local store not long ago, to get some advice on a matter, after standing at the counter for about 5 min, while the 5 staff sat on the lounge playing with there phones and computers, well it was enough time to fill out a survey form in the shop.....of cause, poor poor etc was my answer's, i went up to them and ask for some help, and got the death stare from all but 1, after all that i got, i dont know as a answer, now i see that they have spent millions on doing up there stores, what a wast of money, still the same staff.....why dont they sped the money on there coverage.
So i went in and signed up with Telstra, bit dearer but great customer service, and now i will have coverage, well when my number gets released, another issue, after waiting 7 hrs for that to happen, i rang them, hope your sitting down, i got thru and it only took 20 min, i get told that they had my DOB wrong, which i have corrected with them several times over the last 11 yrs, now i have to wait, another day.........gee i feel a bit better now, thank you for this site, i wonder if we can one for the banks
21 Jan 2011 06:59:16 PM: i think i love you lol. i laughed alot :)
vodafone is a joke
23 Jan 2011 07:33:49 AM: No need to complain about Telstra, Best Network, Coverage and Performance :)
23 Jan 2011 07:11:12 PM: Yeah let's not let truth get in the way of good comedy.