Dear visitor,
Since its inception Vodafail.com has made a significant
contribution towards raising awareness of the problems and issues faced
by Vodafone customers.
Vodafone Australia customers have had the opportunity to voice their concerns, their fears and their troubles from every corner of Australia and beyond our borders.
You have gathered the courage to stand up for your rights as consumers and to make your voice heard.
Each and every person who shared their story should have a sense of pride in this achievement and the changes that have occurred since the start of Vodafail.com.
More recently, traffic to Vodafail.com has declined significantly.
Having achieved the goal of raising awareness and promoting concrete action in early 2011, we have now reached the point of closing Vodafail to new complaints.
The site will remain online for as long as possible as a
reminder and an example of what is possible when we share our experiences.
It has been a privilege to run this initiative
and I'm am forever grateful for the help and support I've received. In
particular I would like to thank Melissa, David and Travis for their
continued efforts over the past 15 months. I'm also thankful and humbled by the support of ACCAN, Choice magazine and a wide range of media outlets, blogs and websites.
You can still browse existing stories and find out how to file a complaint if you are experiencing problems.
Until next time,
Adam Brimo
Share Your Pain
| ACT (1140) | Everywhere (19206) | NSW (7557) | NT (170) | QLD (3578) | SA (987) | Somewhere else (224) | TAS (242) | VIC (3573) | WA (1735) |
1403 Someone from QLD thinks vodafone is Well failed at 22 Dec 2010 11:05:18 AM
How do you pay a bill with these guys? I've been trying for 2 weeks now to use their phone payment system and the furtherest I've got is to the point of getting a receipt number where it says it fails. Most times that dopey windbag Lara tells me there's a fault only after a protracted time on hold.
Once I got through to a human (granted, one presumably dressed in a clown suit) after waiting on hold while my children grew up only to be thoughtlessly put through to the automated system that then dutifully failed!
Tried to pay them again just now...my daily dose of pain. At least Lara tells me up front they have problems and the whole thing was over (without payment made) in under 5mins.
Seriously. Buy a clue Vodafone.
Once I got through to a human (granted, one presumably dressed in a clown suit) after waiting on hold while my children grew up only to be thoughtlessly put through to the automated system that then dutifully failed!
Tried to pay them again just now...my daily dose of pain. At least Lara tells me up front they have problems and the whole thing was over (without payment made) in under 5mins.
Seriously. Buy a clue Vodafone.
22 Dec 2010 11:11:39 AM: Or try saying 'billing' to Lara and then 'different enquiry'. or get a clue and bpay. It's sooo convenient and you never have to speak to a pesky human or robot at all!
22 Dec 2010 05:25:35 PM: i cant even view my bill or current monthly usage on their website.. so how can i pay online if their site wont even work??
22 Dec 2010 05:56:25 PM: BPay works from your internet banking, not the Vodafone website.
22 Dec 2010 07:44:20 PM: You can't pay a bill via BPay from your phone or internet banking if you can't get the details, ie biller code and customer ref number, from the biller- Voodoofone."i cant even view my bill or current monthly usage on their website.. so how can i pay online if their site wont even work?? "
22 Dec 2010 08:40:27 PM: the biller codes etc are on the front page of your bill... most likely emailed to you..what an exaggerated post..
22 Dec 2010 08:48:22 PM: Go into a store and ask for a bill?
22 Dec 2010 10:53:08 PM: The effing bill he/she may not be able to access?
23 Dec 2010 07:11:50 AM: stores can print your bill for u, also you will recieve bills by email if you are not make sure a have the correct email address registerd on your account(again check in store). And if u have never recieved a bill did u click on the validation email????
23 Dec 2010 08:54:58 AM: I'll add that yesterday I did finally get the bill paid, but I told them up front the billing system was broken and they weren't to try to transfer me to it this time. They didn't sound the least bit surprised. For the record BPay isn't an option since it's a corporate credit card and a company phone I'm paying for. Seriously, how can one company have so much broken all at once? It shouldn't be this hard. Period.