Dear visitor,
Since its inception Vodafail.com has made a significant
contribution towards raising awareness of the problems and issues faced
by Vodafone customers.
Vodafone Australia customers have had the opportunity to voice their concerns, their fears and their troubles from every corner of Australia and beyond our borders.
You have gathered the courage to stand up for your rights as consumers and to make your voice heard.
Each and every person who shared their story should have a sense of pride in this achievement and the changes that have occurred since the start of Vodafail.com.
More recently, traffic to Vodafail.com has declined significantly.
Having achieved the goal of raising awareness and promoting concrete action in early 2011, we have now reached the point of closing Vodafail to new complaints.
The site will remain online for as long as possible as a
reminder and an example of what is possible when we share our experiences.
It has been a privilege to run this initiative
and I'm am forever grateful for the help and support I've received. In
particular I would like to thank Melissa, David and Travis for their
continued efforts over the past 15 months. I'm also thankful and humbled by the support of ACCAN, Choice magazine and a wide range of media outlets, blogs and websites.
You can still browse existing stories and find out how to file a complaint if you are experiencing problems.
Until next time,
Adam Brimo
Share Your Pain
| ACT (1140) | Everywhere (19206) | NSW (7557) | NT (170) | QLD (3578) | SA (987) | Somewhere else (224) | TAS (242) | VIC (3573) | WA (1735) |
14074 Someone from ACT thinks vodafone is Vodafone are the Chuck Norris of FAIL at 21 Jan 2011 09:19:59 PM
Where do I start?!
I am attempting to run a small business and made the critical mistake of choosing Vodafone when I moved to Sydney, for my internet and mobile. BAD MOVE, and one which I will NEVER EVER make again - once the last contract runs out in March I will never ever use Vodafone ever again for anything at all, ever.
ISSUE 1: Hardware
In I 2008 bought a Vodafone-brand phone for $60 to use with vodafone prepay. Within 3 months it simply stopped working - it would start vibrating for no reason at all (even with vibrate set to "off") - no call or sms, just vibration; it turned itself off for no reason - particularly when the battery was fully charged (when it was low it was more reliable). I moved to Sydney in 2009 and immediately got an iPhone with vodafone for $80/month, plus a USB modem for Vodafone roaming wireless internet, thinking I'd be sorted, living as I do IN THE MIDDLE (2000) OF THE BUSIEST CITY IN AUSTRALIA. Think again...
ISSUE 2: VODAFONE
I live in The Rocks, next to Circular Quay, in the CBD of Sydney, a city with millions of people. Since moving here I have not had a single conversation on my BRAND NEW IPHONE at or anywhere near my home which has not dropped out several times. I'll be on a bus on George Street, just down from Central Station, and the signal will drop out. I'll be in bloody HYDE PARK and the signal cuts out. I'll be somewhere and it shows five bars of signal - so I'll call and then within minutes it will drop to no bars for NO REASON AT ALL as I haven't moved.
My "VODAFONE USB roaming wireless" was so crap - i.e. non-existent - that they actually ended up refunding me the money I'd paid for that particular contract and cancelled it. I LIVE IN THE SYDNEY CBD!!!! Hello!!! You can't provide bloody wireless internet in the densest suburb of the country! FAIL!
Oh, and then we have issue #3:
VOICEMAIL IS DOWN (but we won't bother telling you, nor tell you when it is working again) issue:
I have an iphone.
Towards the middle of 2010, I kept getting calls from people asking whether I'd got the message they left two weeks ago. I hadn't. After a few of these I called VF and told them of the problem. They then told me it was my fault (!) for not checking my messages, that yes, there were messages waiting to be heard. But I had set everything to "download" (or whatever) the voicemail messages automatically onto the phone itself so I could keep them, and replay them later without making any calls to a voicemail number. They said "Oh, that's called 'visual voicemail'. Yes, we've been having problems with that lately".
"How lately?" I asked, and then, for her benefit, also answered "about two weeks?" and she agreed. "Yes, about two weeks".
I insisted she make sure this conversation was being recorded and that it be played to a supervisor as soon as possible.
"So you are telling me your voicemail service, part of what I'm paying for, has stopped working, I've been getting calls and not notified of them due to this fault in your system, and you couldn't so much as send a text message to warn me to check via dialling the voicemail number so I don't miss vital information?"
"Do you realise I've been attempting to run a small business with this phone? Why didn't you notify me when -or before- you knew there was going to be a problem?" I asked.
"Calm down" she said, "you're not alone, there are presently more than 420,000 customers with the same issue".
"Oh, that makes it all okay then!! That makes me feel so much more kindly towards your company" I said, in radically different words. "You've just kept half a million people from getting any messages without telling them, for half a month!", I said.
"Do you have ANY IDEA how impossibly cretinous this situation is? I have known hardened criminals (well, I haven't, but the rhetoric was quite good) who would faint at the suggestion of something of this degree of obliviousness to your contractual terms and duty of care towards a client base."
It was eventually fixed - or so I found out in August, but I had to call them to find out, didn't I.
VODAFONE ARE BEYOND INCOMPETENT
I am attempting to run a small business and made the critical mistake of choosing Vodafone when I moved to Sydney, for my internet and mobile. BAD MOVE, and one which I will NEVER EVER make again - once the last contract runs out in March I will never ever use Vodafone ever again for anything at all, ever.
ISSUE 1: Hardware
In I 2008 bought a Vodafone-brand phone for $60 to use with vodafone prepay. Within 3 months it simply stopped working - it would start vibrating for no reason at all (even with vibrate set to "off") - no call or sms, just vibration; it turned itself off for no reason - particularly when the battery was fully charged (when it was low it was more reliable). I moved to Sydney in 2009 and immediately got an iPhone with vodafone for $80/month, plus a USB modem for Vodafone roaming wireless internet, thinking I'd be sorted, living as I do IN THE MIDDLE (2000) OF THE BUSIEST CITY IN AUSTRALIA. Think again...
ISSUE 2: VODAFONE
I live in The Rocks, next to Circular Quay, in the CBD of Sydney, a city with millions of people. Since moving here I have not had a single conversation on my BRAND NEW IPHONE at or anywhere near my home which has not dropped out several times. I'll be on a bus on George Street, just down from Central Station, and the signal will drop out. I'll be in bloody HYDE PARK and the signal cuts out. I'll be somewhere and it shows five bars of signal - so I'll call and then within minutes it will drop to no bars for NO REASON AT ALL as I haven't moved.
My "VODAFONE USB roaming wireless" was so crap - i.e. non-existent - that they actually ended up refunding me the money I'd paid for that particular contract and cancelled it. I LIVE IN THE SYDNEY CBD!!!! Hello!!! You can't provide bloody wireless internet in the densest suburb of the country! FAIL!
Oh, and then we have issue #3:
VOICEMAIL IS DOWN (but we won't bother telling you, nor tell you when it is working again) issue:
I have an iphone.
Towards the middle of 2010, I kept getting calls from people asking whether I'd got the message they left two weeks ago. I hadn't. After a few of these I called VF and told them of the problem. They then told me it was my fault (!) for not checking my messages, that yes, there were messages waiting to be heard. But I had set everything to "download" (or whatever) the voicemail messages automatically onto the phone itself so I could keep them, and replay them later without making any calls to a voicemail number. They said "Oh, that's called 'visual voicemail'. Yes, we've been having problems with that lately".
"How lately?" I asked, and then, for her benefit, also answered "about two weeks?" and she agreed. "Yes, about two weeks".
I insisted she make sure this conversation was being recorded and that it be played to a supervisor as soon as possible.
"So you are telling me your voicemail service, part of what I'm paying for, has stopped working, I've been getting calls and not notified of them due to this fault in your system, and you couldn't so much as send a text message to warn me to check via dialling the voicemail number so I don't miss vital information?"
"Do you realise I've been attempting to run a small business with this phone? Why didn't you notify me when -or before- you knew there was going to be a problem?" I asked.
"Calm down" she said, "you're not alone, there are presently more than 420,000 customers with the same issue".
"Oh, that makes it all okay then!! That makes me feel so much more kindly towards your company" I said, in radically different words. "You've just kept half a million people from getting any messages without telling them, for half a month!", I said.
"Do you have ANY IDEA how impossibly cretinous this situation is? I have known hardened criminals (well, I haven't, but the rhetoric was quite good) who would faint at the suggestion of something of this degree of obliviousness to your contractual terms and duty of care towards a client base."
It was eventually fixed - or so I found out in August, but I had to call them to find out, didn't I.
VODAFONE ARE BEYOND INCOMPETENT