Dear visitor,
Since its inception Vodafail.com has made a significant
contribution towards raising awareness of the problems and issues faced
by Vodafone customers.
Vodafone Australia customers have had the opportunity to voice their concerns, their fears and their troubles from every corner of Australia and beyond our borders.
You have gathered the courage to stand up for your rights as consumers and to make your voice heard.
Each and every person who shared their story should have a sense of pride in this achievement and the changes that have occurred since the start of Vodafail.com.
More recently, traffic to Vodafail.com has declined significantly.
Having achieved the goal of raising awareness and promoting concrete action in early 2011, we have now reached the point of closing Vodafail to new complaints.
The site will remain online for as long as possible as a
reminder and an example of what is possible when we share our experiences.
It has been a privilege to run this initiative
and I'm am forever grateful for the help and support I've received. In
particular I would like to thank Melissa, David and Travis for their
continued efforts over the past 15 months. I'm also thankful and humbled by the support of ACCAN, Choice magazine and a wide range of media outlets, blogs and websites.
You can still browse existing stories and find out how to file a complaint if you are experiencing problems.
Until next time,
Adam Brimo
Share Your Pain
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14076 Someone from VIC thinks vodafone is Just step back and think about it at 21 Jan 2011 09:23:07 PM
I think that all you vodafone customers that are having problems with your service should all just step back and think about what you are saying. Out of the three top talco's that been (Telstra, Optus and vodafone) Vodafone is the only one that was able to finally provide customers with unlimited call and texts and a new phone for $45, now at the end of the day when you have all finish having a cry to vodafone you might consider the fact yes you maybe getting call drops but at the same time you are paying alot less for alot more. Everyone knows that Telstra has the best coverage, you all new that when you signed up for a voda contract that it would not match to telstra's coverage, so it is really your fault that you are too cheap to spend the extra, i personally have had all of the problems described with vodafone and with three, however i do not complain because i like paying less even if it means call drops. You have all got to consider Vodafone's situation that they are currently preparing their network including merging of three hardware with voda, to cope with all the new customers plus all the ones from three so i would expect there to be some issues . I believe that things will get a lot worse before they get better and when they do get better aussie people will finally have descent coverage without having to pay through the roof IE TELSTRA.
Telstra pricing is by far the best option as it is similar to the rest, but yet with the best coverage and performance.
Regardless of whether Vodafone's customers are happy with cheap plans, if Vodafone are going to provide a service with a 30-40% dropout rate, they need to inform the customers that frequent call dropouts and a generally substandard network is what they are signing up for. I'm not saying that Vodafone should be forced to advertise themselves as a shitty network. Rather, they should NOT be presenting themselves as a great network, which is what they're doing at the moment (see www.vodafone.com.au).
Pay for a Merc expect a Merc. Pay for a Hyundai expect a Hyundai. But where in the specification sheets did Vodaphone forewarn us that our dollars would be paying for a service with such pathetic cover and such frequent call failure?
Misrepresentation.
I bought a phone service. Not a lottery ticket with an actual successful call as the prize.
And, no, I don't have to consider Vodaphone's situation. Vodahone have to consider Vodaphone's situation, and I have to consider *my* situation. If Vodaphone could not run and merge with 3 without creating this disaster, they ought never have proceeded. It's called due diligence. Therefore, their situation, as you put it, is of their own making. Their due diligence failed. Their planning and forecasting has been manifestly inadequate. and you can bet if any of their suppliers were as hopeless to them as they have been to their customers, they would be first to cut the supplier.