Dear visitor,
Since its inception Vodafail.com has made a significant
contribution towards raising awareness of the problems and issues faced
by Vodafone customers.
Vodafone Australia customers have had the opportunity to voice their concerns, their fears and their troubles from every corner of Australia and beyond our borders.
You have gathered the courage to stand up for your rights as consumers and to make your voice heard.
Each and every person who shared their story should have a sense of pride in this achievement and the changes that have occurred since the start of Vodafail.com.
More recently, traffic to Vodafail.com has declined significantly.
Having achieved the goal of raising awareness and promoting concrete action in early 2011, we have now reached the point of closing Vodafail to new complaints.
The site will remain online for as long as possible as a
reminder and an example of what is possible when we share our experiences.
It has been a privilege to run this initiative
and I'm am forever grateful for the help and support I've received. In
particular I would like to thank Melissa, David and Travis for their
continued efforts over the past 15 months. I'm also thankful and humbled by the support of ACCAN, Choice magazine and a wide range of media outlets, blogs and websites.
You can still browse existing stories and find out how to file a complaint if you are experiencing problems.
Until next time,
Adam Brimo
Share Your Pain
| ACT (1140) | Everywhere (19206) | NSW (7557) | NT (170) | QLD (3578) | SA (987) | Somewhere else (224) | TAS (242) | VIC (3573) | WA (1735) |
14093 Someone from ACT thinks vodafone is 100% at 22 Jan 2011 12:11:35 AM
I recieved a text MSG from them saying your bill is going to be $179 (from a $69 cap) due to usage outside of your cap MSG **** for more information. So I MSG that number and recieve a text saying this number is currently unavailable please try again later (I wonder if they'll charge for both msgs...) so I call the number and recieve a detailed outline of my cap which says I have $393 of $400 'credit' available! So I call information for a WTF and get told 'sorry we cannot access that information as we are generating a bill for you, please call back in 7 days' WTF PEOPLE??!! 7 days to explain what you are doing?! Apparantly there is NO ONE within the company that could answer my question! ALSO I have the typical reception issues, i do have to say that my reception was fine up until a few months ago just after my son was born now it only works if I disable my 3G connection and only sometimes. I have people recieving msgs at 3am that I sent at 3pm - some only recieve half the MSG and some not at all. The icing on the cake was tonight, I had a car issue and was too scared of risking driving it home just in case I couldn't use my phone that I left it at a friends and she drove me home - at midnight! Now this was just movies with a mate - what if I was out with my 4month old son and I broke down in the 30 degree heat? It scares me, the whole purpose of my phone is redundant. END RANT! thank you website for letting me get this out!
23 Jan 2011 09:26:13 AM: You cant dispute a charge until they have actually generated the bill to give you something to dispute ..