Dear visitor,
Since its inception Vodafail.com has made a significant
contribution towards raising awareness of the problems and issues faced
by Vodafone customers.
Vodafone Australia customers have had the opportunity to voice their concerns, their fears and their troubles from every corner of Australia and beyond our borders.
You have gathered the courage to stand up for your rights as consumers and to make your voice heard.
Each and every person who shared their story should have a sense of pride in this achievement and the changes that have occurred since the start of Vodafail.com.
More recently, traffic to Vodafail.com has declined significantly.
Having achieved the goal of raising awareness and promoting concrete action in early 2011, we have now reached the point of closing Vodafail to new complaints.
The site will remain online for as long as possible as a
reminder and an example of what is possible when we share our experiences.
It has been a privilege to run this initiative
and I'm am forever grateful for the help and support I've received. In
particular I would like to thank Melissa, David and Travis for their
continued efforts over the past 15 months. I'm also thankful and humbled by the support of ACCAN, Choice magazine and a wide range of media outlets, blogs and websites.
You can still browse existing stories and find out how to file a complaint if you are experiencing problems.
Until next time,
Adam Brimo
Share Your Pain
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14095 Someone from QLD thinks vodafone is on a scale of 1-melbourne storm, the're the storm at 22 Jan 2011 02:39:21 AM
Over a month ago we have contacted both VF and the TIO to get the contracts stopped. After going through the TIO we got someone from VF to cancel the contracts and at the time we were simply going to upgrade our handsets and stay with VF.... that was until they told us that as existing customers we would need to wait at least a month before those phones might be available to us. As such we called back to cancel everything. We straight out said to the rep we just want to cancel it and not speak to retention at all. The rep refused to cancel and instead (after already waiting 65mins for the initial callback, put us through to retention who after waiting 45mins on hold simply hung up on us. Took all this information to the TIO who are now going to cancel everything for us however that might take 4 weeks "Due to the volume of complaints received"
22 Jan 2011 02:12:11 PM: Just curious, why did you go to the TIO to cancel your contract if you just wanted to resign? Was it just for a new phone? I don't mean to be rude but was the TIO neccessary in the start? I say this as someone who has also gone to the TIO and is still waiting "Due to the volume of complaints received"