Dear visitor,
Since its inception Vodafail.com has made a significant
contribution towards raising awareness of the problems and issues faced
by Vodafone customers.
Vodafone Australia customers have had the opportunity to voice their concerns, their fears and their troubles from every corner of Australia and beyond our borders.
You have gathered the courage to stand up for your rights as consumers and to make your voice heard.
Each and every person who shared their story should have a sense of pride in this achievement and the changes that have occurred since the start of Vodafail.com.
More recently, traffic to Vodafail.com has declined significantly.
Having achieved the goal of raising awareness and promoting concrete action in early 2011, we have now reached the point of closing Vodafail to new complaints.
The site will remain online for as long as possible as a
reminder and an example of what is possible when we share our experiences.
It has been a privilege to run this initiative
and I'm am forever grateful for the help and support I've received. In
particular I would like to thank Melissa, David and Travis for their
continued efforts over the past 15 months. I'm also thankful and humbled by the support of ACCAN, Choice magazine and a wide range of media outlets, blogs and websites.
You can still browse existing stories and find out how to file a complaint if you are experiencing problems.
Until next time,
Adam Brimo
Share Your Pain
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14104 Someone from NSW thinks vodafone is Problem with my new Blackberry at 22 Jan 2011 06:24:54 AM
Apart from dropping out up to 30 times a day last week (including one call where I dropped out over 8 times) I went into the North Sydney branch of Vodafone to get my new Blackberry replaced as the one I have is faulty. I showed the duty manager the issue with the phone delaying by up to 10 seconds when I am making calls and also the fact that when I use the answer and hold the call function it hangs up on the other caller. The duty manager then pulled up my phones details and stated that as I had bought it 50 days ago they would replace it there and then as it was outside the 28 day warranty to immediately replace a faulty hand piece. Obviously I wasn't happy about this and sighted that under the Trade Practices act they must replace a faulty good when deemed within a fair and reasonable time (which when only owning a phone for 50 days is of course more than fair and reasonable time). The manager wasn't able to provide me with a written copy of this policy and to date I haven't received the e-mail as promised of this policy. I also asked where they kept their copy of the trade practices act so we could review this in the store which they didn't have. Finally I asked that Vodafone's in-house council please call me to discuss this legal issue and obviously like most people who are with Vodafone I have had no reply. I have a SME with over 22 mobile phones so like many of you I will be changing all the phones over to another network when the phones come up for renewal :)