Dear visitor,
Since its inception Vodafail.com has made a significant
contribution towards raising awareness of the problems and issues faced
by Vodafone customers.
Vodafone Australia customers have had the opportunity to voice their concerns, their fears and their troubles from every corner of Australia and beyond our borders.
You have gathered the courage to stand up for your rights as consumers and to make your voice heard.
Each and every person who shared their story should have a sense of pride in this achievement and the changes that have occurred since the start of Vodafail.com.
More recently, traffic to Vodafail.com has declined significantly.
Having achieved the goal of raising awareness and promoting concrete action in early 2011, we have now reached the point of closing Vodafail to new complaints.
The site will remain online for as long as possible as a
reminder and an example of what is possible when we share our experiences.
It has been a privilege to run this initiative
and I'm am forever grateful for the help and support I've received. In
particular I would like to thank Melissa, David and Travis for their
continued efforts over the past 15 months. I'm also thankful and humbled by the support of ACCAN, Choice magazine and a wide range of media outlets, blogs and websites.
You can still browse existing stories and find out how to file a complaint if you are experiencing problems.
Until next time,
Adam Brimo
Share Your Pain
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14108 Someone from VIC thinks vodafone is Huge at 22 Jan 2011 07:01:33 AM
I sent a complaint recently to Vodafone after this episode (you can tell I just had ENOUGH of putting up with their horrid service!) says it all really..
I want to vehemently complain about the absolutely terrible customer service I experienced today. I attended the above store after work today and waited for over 40 MINUTES before being served. In all my years, I have never waited in store for that amount of time without even one of the SIX staff members at least advising that they would serve us shortly. There were at least 6-8 other people in the queue, half eventually left but as I needed my prepaid broadband voucher, I had no choice. I am extremely disappointed with the customer service in this store. At no time did the staff attempt to tell us who were waiting in the queue acknowledge we were waiting. It took two people to service one person, one person constantly walking around on a mobile, one who was serving and then just walked away from the counter and did not return or attempt to tell any other staff to attend the counter!!! I work for a government agency and even for me, this was DISGUSTING!!! Absolutely and unequivocally the WORST service I have had the misfortune of experiencing for a very long time. I am so angry that I am seriously contemplating changing my service with you even though it has been quite good. I do not often complain in this fashion but this has not been the first time I have had this happen in this store, except this time it was exceptionally longer than ever! After venting my frustration on facebook, I am still very upset at this. Surely I can get better service from Optus, Telstra, Virgin or 3 then what I had to endure today!! I would like to know that this complaint has been brought to the attention of the store manager and staff members. How can you treat your customers in this way?? Especially at a time when we are on our way home from work to be so disregarded and disrespected by your staff. I do not know if staying with Vodafone is worth being treated so poorly!!!
I want to vehemently complain about the absolutely terrible customer service I experienced today. I attended the above store after work today and waited for over 40 MINUTES before being served. In all my years, I have never waited in store for that amount of time without even one of the SIX staff members at least advising that they would serve us shortly. There were at least 6-8 other people in the queue, half eventually left but as I needed my prepaid broadband voucher, I had no choice. I am extremely disappointed with the customer service in this store. At no time did the staff attempt to tell us who were waiting in the queue acknowledge we were waiting. It took two people to service one person, one person constantly walking around on a mobile, one who was serving and then just walked away from the counter and did not return or attempt to tell any other staff to attend the counter!!! I work for a government agency and even for me, this was DISGUSTING!!! Absolutely and unequivocally the WORST service I have had the misfortune of experiencing for a very long time. I am so angry that I am seriously contemplating changing my service with you even though it has been quite good. I do not often complain in this fashion but this has not been the first time I have had this happen in this store, except this time it was exceptionally longer than ever! After venting my frustration on facebook, I am still very upset at this. Surely I can get better service from Optus, Telstra, Virgin or 3 then what I had to endure today!! I would like to know that this complaint has been brought to the attention of the store manager and staff members. How can you treat your customers in this way?? Especially at a time when we are on our way home from work to be so disregarded and disrespected by your staff. I do not know if staying with Vodafone is worth being treated so poorly!!!
of yourself not having to waste time, many times you can get vouchers from petrol stations and I also used to go through vodafone website, but I wouldn't even trust them with my credit card details in light of all the security breaches lately.