Dear visitor,
Since its inception Vodafail.com has made a significant
contribution towards raising awareness of the problems and issues faced
by Vodafone customers.
Vodafone Australia customers have had the opportunity to voice their concerns, their fears and their troubles from every corner of Australia and beyond our borders.
You have gathered the courage to stand up for your rights as consumers and to make your voice heard.
Each and every person who shared their story should have a sense of pride in this achievement and the changes that have occurred since the start of Vodafail.com.
More recently, traffic to Vodafail.com has declined significantly.
Having achieved the goal of raising awareness and promoting concrete action in early 2011, we have now reached the point of closing Vodafail to new complaints.
The site will remain online for as long as possible as a
reminder and an example of what is possible when we share our experiences.
It has been a privilege to run this initiative
and I'm am forever grateful for the help and support I've received. In
particular I would like to thank Melissa, David and Travis for their
continued efforts over the past 15 months. I'm also thankful and humbled by the support of ACCAN, Choice magazine and a wide range of media outlets, blogs and websites.
You can still browse existing stories and find out how to file a complaint if you are experiencing problems.
Until next time,
Adam Brimo
Share Your Pain
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14110 Someone from VIC thinks vodafone is reception / drop outs at 22 Jan 2011 07:08:22 AM
i have been a long term customer of vodafail, however during the past 8 months and esp the past 6. My service has become worse and worse. I live in a melbourne suburb with plenty of phone towers around and still my reception disappears and i also have the call just disengage while in on a call.
I have called vodaphone several times and followed there assistance and changed sim cards and even went to apple and obtained a new i phone, and performed a reset of the phone. i had there credit department call me back and after explaining to them the issues at great length and repeating myself they had no solution, even while i was on that particular call the phone disengaged as usual and i didnt even get a return call.
i explained to them that i am a truck driver and i cannot be pulling over each time i want to make a call, and i cant afford to be seen even touching my phone while in transit. I am sick of calling people back sometimes 3 -4 times in the course of ten minutes, also there are volume issues where the people i am speaking with can bearly hear me or the sound fades in and out.
I hope sometime comes out of this submission. When i have 2 hours spare again i will be calling them back !
I have called vodaphone several times and followed there assistance and changed sim cards and even went to apple and obtained a new i phone, and performed a reset of the phone. i had there credit department call me back and after explaining to them the issues at great length and repeating myself they had no solution, even while i was on that particular call the phone disengaged as usual and i didnt even get a return call.
i explained to them that i am a truck driver and i cannot be pulling over each time i want to make a call, and i cant afford to be seen even touching my phone while in transit. I am sick of calling people back sometimes 3 -4 times in the course of ten minutes, also there are volume issues where the people i am speaking with can bearly hear me or the sound fades in and out.
I hope sometime comes out of this submission. When i have 2 hours spare again i will be calling them back !