Dear visitor,
Since its inception Vodafail.com has made a significant
contribution towards raising awareness of the problems and issues faced
by Vodafone customers.
Vodafone Australia customers have had the opportunity to voice their concerns, their fears and their troubles from every corner of Australia and beyond our borders.
You have gathered the courage to stand up for your rights as consumers and to make your voice heard.
Each and every person who shared their story should have a sense of pride in this achievement and the changes that have occurred since the start of Vodafail.com.
More recently, traffic to Vodafail.com has declined significantly.
Having achieved the goal of raising awareness and promoting concrete action in early 2011, we have now reached the point of closing Vodafail to new complaints.
The site will remain online for as long as possible as a
reminder and an example of what is possible when we share our experiences.
It has been a privilege to run this initiative
and I'm am forever grateful for the help and support I've received. In
particular I would like to thank Melissa, David and Travis for their
continued efforts over the past 15 months. I'm also thankful and humbled by the support of ACCAN, Choice magazine and a wide range of media outlets, blogs and websites.
You can still browse existing stories and find out how to file a complaint if you are experiencing problems.
Until next time,
Adam Brimo
Share Your Pain
| ACT (1140) | Everywhere (19206) | NSW (7557) | NT (170) | QLD (3578) | SA (987) | Somewhere else (224) | TAS (242) | VIC (3573) | WA (1735) |
14116 Someone from NSW thinks vodafone is at 22 Jan 2011 07:34:54 AM
I signed up for an iphone4 in October, the service staff that I dealt with were great. When the phone arrived I was not able to connect to the web, I called Vodaphone and had to deal with Lara and being placed on hold for 45 mins.
When I finally was able to speak with a human being they could not communicate properly but assured me they had fixed the connection issues and for me to turn my phone off and back on. I did and still could not connect to the web.
2 days later and at least 3 hours of Lara and being on hold I was able to speak to another rep who couldnt communicate who told me she need a 3 digit code which was on my paperwork to activate all the functions of my phone. There was no code anywhere on any of the paperwork. I relayed this info and the rep refused to help me. The next day - Lara, on hold...and I got the same rep and we had the same conversation...next day different rep and same request for 3 digit code.
Four days later and countless hours of Lara and on hold and terrible advice and customer service I get in contact with another rep who couldnt communicate. At least this one was able to fix my issue in two seconds without the imaginary 3 digit code.
Good job Vodafone, all you really achieved was me complaining to everyone that will listen about your terrible service and dissuading them from ever signing up with you.
When I finally was able to speak with a human being they could not communicate properly but assured me they had fixed the connection issues and for me to turn my phone off and back on. I did and still could not connect to the web.
2 days later and at least 3 hours of Lara and being on hold I was able to speak to another rep who couldnt communicate who told me she need a 3 digit code which was on my paperwork to activate all the functions of my phone. There was no code anywhere on any of the paperwork. I relayed this info and the rep refused to help me. The next day - Lara, on hold...and I got the same rep and we had the same conversation...next day different rep and same request for 3 digit code.
Four days later and countless hours of Lara and on hold and terrible advice and customer service I get in contact with another rep who couldnt communicate. At least this one was able to fix my issue in two seconds without the imaginary 3 digit code.
Good job Vodafone, all you really achieved was me complaining to everyone that will listen about your terrible service and dissuading them from ever signing up with you.