Dear visitor,
Since its inception Vodafail.com has made a significant
contribution towards raising awareness of the problems and issues faced
by Vodafone customers.
Vodafone Australia customers have had the opportunity to voice their concerns, their fears and their troubles from every corner of Australia and beyond our borders.
You have gathered the courage to stand up for your rights as consumers and to make your voice heard.
Each and every person who shared their story should have a sense of pride in this achievement and the changes that have occurred since the start of Vodafail.com.
More recently, traffic to Vodafail.com has declined significantly.
Having achieved the goal of raising awareness and promoting concrete action in early 2011, we have now reached the point of closing Vodafail to new complaints.
The site will remain online for as long as possible as a
reminder and an example of what is possible when we share our experiences.
It has been a privilege to run this initiative
and I'm am forever grateful for the help and support I've received. In
particular I would like to thank Melissa, David and Travis for their
continued efforts over the past 15 months. I'm also thankful and humbled by the support of ACCAN, Choice magazine and a wide range of media outlets, blogs and websites.
You can still browse existing stories and find out how to file a complaint if you are experiencing problems.
Until next time,
Adam Brimo
Share Your Pain
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14127 Someone from QLD thinks vodafone is Getting Mad at 22 Jan 2011 08:14:47 AM
I am getting bombarded with telemarketing and spam emails. I'm sure it is from the leak, it couldn't be anything else. I tried to get out of my contract for breach of privicy, they said i couldn't prove that my info was leaked. How can you know if your one of the millions that had you info leaked? Simple answer, You Cant! It looks like we just have to grin and bare it.
Yesterday it rained when I was walking to the shop.. Vodafone's fault!
Last week I got a splinter in my finger.. Vodafone's fault!
Well I don't actually know for sure if it was Vodafone's fault but it couldn't be anything else.
Really people, come on. Not every little inconvenience or annoyance in your sad little lives can be Vodafone's fault. I myself no longer use my landline due to constant telemarketing and Vodafone doesn't have that number in their system, and I also get spam emails on an account I never gave Vodafone.
I work in a VHA store. We use a program called Siebel (the same program that Telstra uses, as well as other non-Telco business). Siebel is where all customer accounts/details are kept. To access this program you need a username and password. As for the 'leak', it comes down to this. Some staff (now fired) have given out or sold their username/password/access to Siebel. Now to actually view a customer's account you actually have to specifically search for it via name/phone number/billing account number/sim card serial number/phone IMEI. The idea that a random selection of customer's detail have been leaked is preposterous, let alone millions.
I read through this site and I do see many genuine complaints. I also see a lot of wildly exaggerated complaints as well as complaints that are either outright lies or issues that are in no way Vodafone's fault.
If you look at this site as a survey or census then how is VHA supposed to accurately access and resolve their problems with inaccurate information?
By all means post your real, honest and genuine issues but keep your made up crap for the letters section of penthouse.
Today a button fell of my shirt.. Vodafone's fault!
Yesterday it rained when I was walking to the shop.. Vodafone's fault!
Last week I got a splinter in my finger.. Vodafone's fault!
Where are these posts you mention??
Can I please have the numbers?
I have searched for them but I am unable to locate them........perhaps they are not there...........
Similarly where are posts suggesting 'Not every little inconvenience or annoyance in your sad little lives can be Vodafone's fault'??
Again I find no posts
You say 'I myself no longer use my landline due to constant telemarketing..........' unless I have incorrectly read your sentence you must be wrong, unless you are the telemarketer as they (telemarketers) ring you.
Can you please clarify?
You say 'to actually view a customer's account you actually have to specifically search for it via name/phone number/billing account number/sim card serial number/phone IMEI'
Do they?? I have never been asked anything other than my phone number and PIN and presto all my account is visible!
When I have been unable to remember my PIN they as for my full name and date of birth and presto all my account is visible!
You say 'The idea that a random selection of customer's detail have been leaked is preposterous, let alone millions.'
You work for VHA but you are also a database and security expert?
You are in the wrong job!!
You say 'I also see a lot of wildly exaggerated complaints as well as complaints that are either outright lies or issues that are in no way Vodafone's fault'
Just how many would that be, 1, 2, 3, 4, 5 more than 5................6 perhaps, can you put a number on it?
You say 'If you look at this site as a survey or census then how is VHA supposed to accurately access and resolve their problems with inaccurate information? '
Errrrrrrrr............ahem............ummmmmmmmmm...............see the big hole in your argument.......... yet?
I do.........
You say 'By all means post your real, honest and genuine issues but keep your made up crap for the letters section of penthouse'
Yes Sir.
To the childish replies, pointless.
Oh my fucking God, are you serious??
"Today a button fell of my shirt.. Vodafone's fault!
Yesterday it rained when I was walking to the shop.. Vodafone's fault!
Last week I got a splinter in my finger.. Vodafone's fault!"
and
"Not every little inconvenience or annoyance in your sad little lives can be Vodafone's fault"
These are my posts, no one else posted these so I can't show the posts. It was sarcasm, whether it was good sarcasm is clearly debatable. My point was the original poster claimed that spam/telemarketer calls couldn't possibly be due to anything other that the privacy leak. This is simply untrue. Don't blame everything on Vodafone. As I meant to say, I used to get calls TO my landline number FROM telemarketers, and I get spam sent to some of my email accounts and both my landline and those email accounts are not known to or are kept on Vodafone's system so they couldn't have been leaked by Vodafone hence not all spam/calls from telemarketers are because of Vodafone leaking your info.
"You say 'to actually view a customer's account you actually have to specifically search for it via name/phone number/billing account number/sim card serial number/phone IMEI'
Do they?? I have never been asked anything other than my phone number and PIN and presto all my account is visible!"
Apologies, I guess I should have written 'to actually view a customer's account you actually have to specifically search for it via name OR phone number OR billing account number OR sim card serial number OR phone IMEI'
And you've actually validated my point with "I have never been asked anything other than my phone number and PIN and presto all my account is visible". Exactly! The point being they needed something to search with i.e. YOUR PHONE NUMBER. The system is not like the White Pages telephone directory for example. Unlike the phone book you cannot just open a page and see everyone's details. You have to search for a specific person's account with any of the above search criteria. Therefore the idea that millions of customer's account details have been leaked IS preposterous, that is unless of course you already have any of the search criteria for those millions of customers and are going to search for them individually. Not impossible but very highly unlikely.
And no, I'm not a database and security expert. I do however know the capabilities and limitations of the system that all stores use and from which the leak allegedly came from, as I have been using it on an almost daily basis since Vodafone switched over to it. I also have common sense.. both of these you clearly do not have.
I did say "I also see a lot of wildly exaggerated complaints as well as complaints that are either outright lies or issues that are in no way Vodafone's fault.
I did also say "I read through this site and I do see many genuine complaints". I see you neglected to add that part. This in itself gives validation to my point. You probably skipped that part because without it you think you make a better argument, not a fair and balanced one though. Best not let the truth get in the way of a argument huh? I know VHA's systems and policies and products and I'm also a Vodafone customer myself who uses the products and services extensively every day and have not yet experienced the issues that other customer's claim. Does that mean those issues don't exist? Certainly not. I know there are problems, problems that people have posted here. But also knowing the products/systems/services I see there are also posts here that not just exaggerate but blantly lie. Again, you exaggerated part of my post by not including the whole comment to try and make a point. Many people have told the truth and many people lie and exaggerate. You want an exact number? There are 13000+ complaints here and you want an exact number??
You are an unreasonable idiot and I do hope if you are currently a Vodafone customer that you do move to another network so I would never have the misfortune of having you coming into my store.
In some cases, the username/password combination for the Siebel application is the same as the username/password combination for the Siebel database. Thus, it is theoretically possible that the "sold" username/password could access the database and thus all the customer data.