Dear visitor,
Since its inception Vodafail.com has made a significant
contribution towards raising awareness of the problems and issues faced
by Vodafone customers.
Vodafone Australia customers have had the opportunity to voice their concerns, their fears and their troubles from every corner of Australia and beyond our borders.
You have gathered the courage to stand up for your rights as consumers and to make your voice heard.
Each and every person who shared their story should have a sense of pride in this achievement and the changes that have occurred since the start of Vodafail.com.
More recently, traffic to Vodafail.com has declined significantly.
Having achieved the goal of raising awareness and promoting concrete action in early 2011, we have now reached the point of closing Vodafail to new complaints.
The site will remain online for as long as possible as a
reminder and an example of what is possible when we share our experiences.
It has been a privilege to run this initiative
and I'm am forever grateful for the help and support I've received. In
particular I would like to thank Melissa, David and Travis for their
continued efforts over the past 15 months. I'm also thankful and humbled by the support of ACCAN, Choice magazine and a wide range of media outlets, blogs and websites.
You can still browse existing stories and find out how to file a complaint if you are experiencing problems.
Until next time,
Adam Brimo
Share Your Pain
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14129 Someone from VIC thinks vodafone is Reception/Customer Service/Billing at 22 Jan 2011 08:31:42 AM
Too many reception black spots around Melbourne and outer suburbs.
1 Example: Since approx 1998 same 500m-1km radius on Camberwell Rd
Camberwell Rd Just near where it meets Glen Iris road, you will drop
you call without fail...that's if you can get reception.
(Telstra/Optus no issue whatsoever)
Too many country/rural area's no reception at all.
1 Example: Tarwin Lower / Venus Bay (Gippsland Vic)
You cannot get reception! Has been like this as
long as i can remember... circa 1994-1996.
As soon as you go past Inverloch forget it.
Have to drive to beach 5 carpark at Venus Bay,
jump fence walk to highest sand dune or stand up on
the park bench to get reception across the inlet back
to Inverloch/Wonthaggi (line of sight/weather dependent).
(Telstra/Optus, no issue all areas)
Billing.
When I was on contract with vodafone, invoices were never correct, seemed
to be always a month behind.
Customer Service.
A long time ago, before Lara also, used to very good.
I used to call them about my inaccurate invoices and staff would
be very helpful/knew the systems and products, or who to transfer
to if they could not help.
Now with that hindrance of Lara and when you get a staff member,
it can be really difficult, some need more training.
OMG The staff at vodafone stores, dont ask them for help, they have to use Lara!
How stoopid is that.
As a customer service representative and sales person at the store you should have full access to assist customers.
1 Example: Since approx 1998 same 500m-1km radius on Camberwell Rd
Camberwell Rd Just near where it meets Glen Iris road, you will drop
you call without fail...that's if you can get reception.
(Telstra/Optus no issue whatsoever)
Too many country/rural area's no reception at all.
1 Example: Tarwin Lower / Venus Bay (Gippsland Vic)
You cannot get reception! Has been like this as
long as i can remember... circa 1994-1996.
As soon as you go past Inverloch forget it.
Have to drive to beach 5 carpark at Venus Bay,
jump fence walk to highest sand dune or stand up on
the park bench to get reception across the inlet back
to Inverloch/Wonthaggi (line of sight/weather dependent).
(Telstra/Optus, no issue all areas)
Billing.
When I was on contract with vodafone, invoices were never correct, seemed
to be always a month behind.
Customer Service.
A long time ago, before Lara also, used to very good.
I used to call them about my inaccurate invoices and staff would
be very helpful/knew the systems and products, or who to transfer
to if they could not help.
Now with that hindrance of Lara and when you get a staff member,
it can be really difficult, some need more training.
OMG The staff at vodafone stores, dont ask them for help, they have to use Lara!
How stoopid is that.
As a customer service representative and sales person at the store you should have full access to assist customers.