Dear visitor,
Since its inception Vodafail.com has made a significant
contribution towards raising awareness of the problems and issues faced
by Vodafone customers.
Vodafone Australia customers have had the opportunity to voice their concerns, their fears and their troubles from every corner of Australia and beyond our borders.
You have gathered the courage to stand up for your rights as consumers and to make your voice heard.
Each and every person who shared their story should have a sense of pride in this achievement and the changes that have occurred since the start of Vodafail.com.
More recently, traffic to Vodafail.com has declined significantly.
Having achieved the goal of raising awareness and promoting concrete action in early 2011, we have now reached the point of closing Vodafail to new complaints.
The site will remain online for as long as possible as a
reminder and an example of what is possible when we share our experiences.
It has been a privilege to run this initiative
and I'm am forever grateful for the help and support I've received. In
particular I would like to thank Melissa, David and Travis for their
continued efforts over the past 15 months. I'm also thankful and humbled by the support of ACCAN, Choice magazine and a wide range of media outlets, blogs and websites.
You can still browse existing stories and find out how to file a complaint if you are experiencing problems.
Until next time,
Adam Brimo
Share Your Pain
| ACT (1140) | Everywhere (19206) | NSW (7557) | NT (170) | QLD (3578) | SA (987) | Somewhere else (224) | TAS (242) | VIC (3573) | WA (1735) |
14132 Someone from NSW thinks vodafone is Since Joining at 22 Jan 2011 08:48:54 AM
1- Reception drops out, and dialing out is an issue at times. A touch of irony is that when the Call centre called me back the call dropped out.
2- Worst Call centre ever. Can't understand a word they're saying and the connection is poor too. Even when you explain the problem they are clueless in solving it. Couldn't even work out from the mobile number details of the deal you had signed up on, had to call them back with an order number. Even when this happened they said no deal existed.People are poorly trained and they have hired a bunch of incompetent mugs.
3- Ridiculous long waiting times when contacting the Call Centre
Once the plan expires, so will my time with Vodafone forever.I will never recommend this telco to anyone.
2- Worst Call centre ever. Can't understand a word they're saying and the connection is poor too. Even when you explain the problem they are clueless in solving it. Couldn't even work out from the mobile number details of the deal you had signed up on, had to call them back with an order number. Even when this happened they said no deal existed.People are poorly trained and they have hired a bunch of incompetent mugs.
3- Ridiculous long waiting times when contacting the Call Centre
Once the plan expires, so will my time with Vodafone forever.I will never recommend this telco to anyone.