Dear visitor,
Since its inception Vodafail.com has made a significant
contribution towards raising awareness of the problems and issues faced
by Vodafone customers.
Vodafone Australia customers have had the opportunity to voice their concerns, their fears and their troubles from every corner of Australia and beyond our borders.
You have gathered the courage to stand up for your rights as consumers and to make your voice heard.
Each and every person who shared their story should have a sense of pride in this achievement and the changes that have occurred since the start of Vodafail.com.
More recently, traffic to Vodafail.com has declined significantly.
Having achieved the goal of raising awareness and promoting concrete action in early 2011, we have now reached the point of closing Vodafail to new complaints.
The site will remain online for as long as possible as a
reminder and an example of what is possible when we share our experiences.
It has been a privilege to run this initiative
and I'm am forever grateful for the help and support I've received. In
particular I would like to thank Melissa, David and Travis for their
continued efforts over the past 15 months. I'm also thankful and humbled by the support of ACCAN, Choice magazine and a wide range of media outlets, blogs and websites.
You can still browse existing stories and find out how to file a complaint if you are experiencing problems.
Until next time,
Adam Brimo
Share Your Pain
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14133 Someone from VIC thinks vodafone is redefining epic fail at 22 Jan 2011 08:55:36 AM
i signed up to get vodafone mobile broadband (The USB dongle thingy) it took 2 months for it turn up, I was billed for the first month. After much complaining the refunded the months charges and then gave me 3 months free, which never happened. I gave up on that over time.
For the past 2 months, the internet drops out every 2-3 mins but never disconnects. However the green light disappears and then comes back again.
I live in the Knox region in east Melb, yet signal strength is always between 2 and 3 bars. I upgraded the firmware and the software. The problem still persists.
I'm using Windows 7 on a dell mini.
Also, my mobile is with Vodafone, and it regularly drops out in several places if I'm talking while on the train. Black spots are at Heathmont, Nunawading, Blackburn, Box Hill, Surrey Hills and Canterbury. I used to have a Telstra mobile and it worked perfectly fine the whole way through.
The coverage maps shows strong signal for the whole area where I live and work etc. There's a even a black spot walking down Auburn Rd, Hawthorn.
I hope I can cancel the plan in Feb/March (about 6 months early) with no cost, so that I can get ADSL again and get a much more reliable mobile carrier.
Never have I been so disgruntled before. And I'm someone who has a very high threshold for this sort of stuff. Generally I can live with it and it won't bother me, but this is so frustrating. I can't use the internet yet they'll still charge me for it.
For the past 2 months, the internet drops out every 2-3 mins but never disconnects. However the green light disappears and then comes back again.
I live in the Knox region in east Melb, yet signal strength is always between 2 and 3 bars. I upgraded the firmware and the software. The problem still persists.
I'm using Windows 7 on a dell mini.
Also, my mobile is with Vodafone, and it regularly drops out in several places if I'm talking while on the train. Black spots are at Heathmont, Nunawading, Blackburn, Box Hill, Surrey Hills and Canterbury. I used to have a Telstra mobile and it worked perfectly fine the whole way through.
The coverage maps shows strong signal for the whole area where I live and work etc. There's a even a black spot walking down Auburn Rd, Hawthorn.
I hope I can cancel the plan in Feb/March (about 6 months early) with no cost, so that I can get ADSL again and get a much more reliable mobile carrier.
Never have I been so disgruntled before. And I'm someone who has a very high threshold for this sort of stuff. Generally I can live with it and it won't bother me, but this is so frustrating. I can't use the internet yet they'll still charge me for it.