I have been a Vodafone prepaid customer for around 8 years and NEVER EVER have a had such crappy service until now. My text messages are CONSTANTLY delayed to the point of not receiving things that have been sent to me days previously. I don't get texts to advise me of voicemail messages when they are left and when i do, quite frequently i'll get more than one message leading me to call again thinking someone has left another message when in fact there is nothing. What a waste of credit. My internet is unbelievably slow and more often than not, wont connect in the first place. Frequently, when i try to make a call my phone just says, Network Busy or No Network Coverage. My service drops out continually from full bars to absolutely nothing all of a sudden. This happens quite frequently when i'm on a call and ironically happened the three times i attempted to call Customer Care yesterday. When i eventually spoke to someone regarding my problems they advised there were apparently no service problems in my area (i think the reason for my call and the difficulties to even get through to a Vodafone number clearly proves that little theory incorrect but whatever you say love) and that i can change my network settings to manually search for another provider such as Telstra or Optus if i do not have Vodafone service in a particular area. I queried whether using another provider was going to cost me more money when making calls etc and the operators reply was to tell me they couldn't guarantee it wouldn't. So why wouldn't i just change to Telstra or Optus? Apparently she had no script for answering this question. I was also offered "100 free minutes" as an apology for my inconviences. As my main reason for calling was because i had lost most of my credit the previous day sitting on hold to a 13hundred number (for unrelated reasons) and continually being disconnected and having to call back, i asked if this "100 free minutes" would work for any number? 'Oh yes, yes any number maam'. So i can call a landline or 13hundred number and use these "free minutes"? i asked. Oh no it's only to mobiles. SO IT'S NOT TO ANY NUMBER THEN? I hung up from this 'Customer Care Operator' feeling more disgruntled than before i had made the call (well, technically three calls). Not only did i have no real solution to my reported problems, the only thing she could suggest was going to cost ME more money!! I have always praised Vodafone in the past on their great deals for Prepaid customers and good service. But i am so greatly dissapointed by not only the problems but the lack of service when i called regarding these problems that once my supposed "free minutes" have been used, i'll be looking for a new provider. Any recommendations?