Dear visitor,
Since its inception Vodafail.com has made a significant
contribution towards raising awareness of the problems and issues faced
by Vodafone customers.
Vodafone Australia customers have had the opportunity to voice their concerns, their fears and their troubles from every corner of Australia and beyond our borders.
You have gathered the courage to stand up for your rights as consumers and to make your voice heard.
Each and every person who shared their story should have a sense of pride in this achievement and the changes that have occurred since the start of Vodafail.com.
More recently, traffic to Vodafail.com has declined significantly.
Having achieved the goal of raising awareness and promoting concrete action in early 2011, we have now reached the point of closing Vodafail to new complaints.
The site will remain online for as long as possible as a
reminder and an example of what is possible when we share our experiences.
It has been a privilege to run this initiative
and I'm am forever grateful for the help and support I've received. In
particular I would like to thank Melissa, David and Travis for their
continued efforts over the past 15 months. I'm also thankful and humbled by the support of ACCAN, Choice magazine and a wide range of media outlets, blogs and websites.
You can still browse existing stories and find out how to file a complaint if you are experiencing problems.
Until next time,
Adam Brimo
Share Your Pain
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14204 Someone from VIC thinks vodafone is DISGUSTED!!! at 22 Jan 2011 06:39:44 PM
First, let me explain about my case
i left Australia, Melbourne on 2007, i signed up with Three (now Vodafone) around 2005 and i cancelled my contract in 2007 when i left melbourne that time.
but for some dumb reason Vodafone/Three suddenly sent a debt notice saying that i owe them over AUD 3000...since i havent been paying my phone bill since 2008 which is kinda stupid since i left australia in 2007.
the thing that pissing me off is that i called vodafone/three customer service all they responded is that the account 042-179-3290 has been blocked by the aus debt collector so they cant do anything until my business with the debt collector finished, so i called the debt collector but they said that i have to finished the problem with vodafone/three since they are the one who said that i have the debt and all ausdebt do is to collect the debt from me. so they keep passing me around for about 10 times FUCKIN DUMB!!! it cost HELL A LOT OF MONEY TO CALL FROM OVERSEAS yet they didnt clear up anything.
and the weird thing that i found out after i investigate this matter, the account is actually under my name, but all the details that are on it is soo wrong e.g. my address, and etc. but yet...vodafone/three saying that the reason that the address is change because i moved out from my old address......what the fuck are they on about.....i left australia on 2007 and how am i suppose to moved out from my old address if im not in australia during that time....what an idiot.....
i left Australia, Melbourne on 2007, i signed up with Three (now Vodafone) around 2005 and i cancelled my contract in 2007 when i left melbourne that time.
but for some dumb reason Vodafone/Three suddenly sent a debt notice saying that i owe them over AUD 3000...since i havent been paying my phone bill since 2008 which is kinda stupid since i left australia in 2007.
the thing that pissing me off is that i called vodafone/three customer service all they responded is that the account 042-179-3290 has been blocked by the aus debt collector so they cant do anything until my business with the debt collector finished, so i called the debt collector but they said that i have to finished the problem with vodafone/three since they are the one who said that i have the debt and all ausdebt do is to collect the debt from me. so they keep passing me around for about 10 times FUCKIN DUMB!!! it cost HELL A LOT OF MONEY TO CALL FROM OVERSEAS yet they didnt clear up anything.
and the weird thing that i found out after i investigate this matter, the account is actually under my name, but all the details that are on it is soo wrong e.g. my address, and etc. but yet...vodafone/three saying that the reason that the address is change because i moved out from my old address......what the fuck are they on about.....i left australia on 2007 and how am i suppose to moved out from my old address if im not in australia during that time....what an idiot.....
22 Jan 2011 07:06:37 PM: at NO time are you obligated to talk to a debt collector...you can demand vodafail deal with this...
24 Jan 2011 08:43:49 AM: Three is still three and vodafone is vodafone, they are two different networks, get your facts straight, they also have two different call centres