Dear visitor,
Since its inception Vodafail.com has made a significant
contribution towards raising awareness of the problems and issues faced
by Vodafone customers.
Vodafone Australia customers have had the opportunity to voice their concerns, their fears and their troubles from every corner of Australia and beyond our borders.
You have gathered the courage to stand up for your rights as consumers and to make your voice heard.
Each and every person who shared their story should have a sense of pride in this achievement and the changes that have occurred since the start of Vodafail.com.
More recently, traffic to Vodafail.com has declined significantly.
Having achieved the goal of raising awareness and promoting concrete action in early 2011, we have now reached the point of closing Vodafail to new complaints.
The site will remain online for as long as possible as a
reminder and an example of what is possible when we share our experiences.
It has been a privilege to run this initiative
and I'm am forever grateful for the help and support I've received. In
particular I would like to thank Melissa, David and Travis for their
continued efforts over the past 15 months. I'm also thankful and humbled by the support of ACCAN, Choice magazine and a wide range of media outlets, blogs and websites.
You can still browse existing stories and find out how to file a complaint if you are experiencing problems.
Until next time,
Adam Brimo
Share Your Pain
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14208 Someone from NSW thinks vodafone is terrible customer assistant at the store at 22 Jan 2011 07:17:52 PM
I just got my iphone 4 as upgrading. HOwever, they wrongly charged me for around $750 as the purchase of the handset. I realised this issue right after i saw this ebill. same old story. aftetr tried over 20 times of the custmer service line. I went to the store at the wynyard. 3/vodafone one. I told the female assistant about my story. She explained that she could not do anything to fix it (which is acceptable to me). and added that I should be billed like that ...that is nonsense. Even if u open the website, you will clear see this particular iphone 4 plan is free charge for upgrading.
I AM SO DISAPPOINTED AS SHE IS ' PROFESSIONA'--SHE knows better than me.
BUT laterly i called line, finally, got through. The call centre staff admited the issue, remove the debt.
Assume ppl in my situation believe in THAT assistant 's HELP and do nothing. Then they have to pay the 750 for someone else's fault.
terrible!!!!!!!!!!!!!!!!!!!!!! the wynyard 3/vodafone store!! terrible !!
I AM SO DISAPPOINTED AS SHE IS ' PROFESSIONA'--SHE knows better than me.
BUT laterly i called line, finally, got through. The call centre staff admited the issue, remove the debt.
Assume ppl in my situation believe in THAT assistant 's HELP and do nothing. Then they have to pay the 750 for someone else's fault.
terrible!!!!!!!!!!!!!!!!!!!!!! the wynyard 3/vodafone store!! terrible !!