Dear visitor,
Since its inception Vodafail.com has made a significant
contribution towards raising awareness of the problems and issues faced
by Vodafone customers.
Vodafone Australia customers have had the opportunity to voice their concerns, their fears and their troubles from every corner of Australia and beyond our borders.
You have gathered the courage to stand up for your rights as consumers and to make your voice heard.
Each and every person who shared their story should have a sense of pride in this achievement and the changes that have occurred since the start of Vodafail.com.
More recently, traffic to Vodafail.com has declined significantly.
Having achieved the goal of raising awareness and promoting concrete action in early 2011, we have now reached the point of closing Vodafail to new complaints.
The site will remain online for as long as possible as a
reminder and an example of what is possible when we share our experiences.
It has been a privilege to run this initiative
and I'm am forever grateful for the help and support I've received. In
particular I would like to thank Melissa, David and Travis for their
continued efforts over the past 15 months. I'm also thankful and humbled by the support of ACCAN, Choice magazine and a wide range of media outlets, blogs and websites.
You can still browse existing stories and find out how to file a complaint if you are experiencing problems.
Until next time,
Adam Brimo
Share Your Pain
| ACT (1140) | Everywhere (19206) | NSW (7557) | NT (170) | QLD (3578) | SA (987) | Somewhere else (224) | TAS (242) | VIC (3573) | WA (1735) |
14217 Someone from NSW thinks vodafone is BIG TIME at 22 Jan 2011 08:53:44 PM
I just posted this on Vodafone's blog page.... they pushed me over the edge today. I hope they burn in hell...
I have been a customer for the last 3 years. For the first 2 years, I used to tout your company as the best phone company in Australia, with the best plans and great customer service. I cannot believe how far you have fallen in the last 12 months. Continuous call drop-outs, inability to access the net almost all the time, blatant (and proven) lies from your customer service teams, massive bills despite being on a 'cap plan', reneging on insurance claims by coming up with absolute bulls--t reasons for not paying, regularly being on hold for over 30mins when trying to get someone on the phone (and then having the line drop out when they finally do answer, as somehow I've been connected to the wrong department despite pressing every button I was instructed to and they need to 'transfer me'), being cut off for unpaid bills despite the aforementioned calls being made specifically to try and pay said bills, being told by some fool in India who does not give a rats arse about customers, that there is no way they can connect me with someone in Australia to discuss my problems (bloody cowards that you are). Well I have had a gut full.... I am leaving to join one of your competitors. I am going to tell everyone I have ever known and everyone will I ever meet 'NOT' to go near your company. I am joining the class action. I am going to post this letter and many more on Vodafail.com.
YOU SUCK.....
I have been a customer for the last 3 years. For the first 2 years, I used to tout your company as the best phone company in Australia, with the best plans and great customer service. I cannot believe how far you have fallen in the last 12 months. Continuous call drop-outs, inability to access the net almost all the time, blatant (and proven) lies from your customer service teams, massive bills despite being on a 'cap plan', reneging on insurance claims by coming up with absolute bulls--t reasons for not paying, regularly being on hold for over 30mins when trying to get someone on the phone (and then having the line drop out when they finally do answer, as somehow I've been connected to the wrong department despite pressing every button I was instructed to and they need to 'transfer me'), being cut off for unpaid bills despite the aforementioned calls being made specifically to try and pay said bills, being told by some fool in India who does not give a rats arse about customers, that there is no way they can connect me with someone in Australia to discuss my problems (bloody cowards that you are). Well I have had a gut full.... I am leaving to join one of your competitors. I am going to tell everyone I have ever known and everyone will I ever meet 'NOT' to go near your company. I am joining the class action. I am going to post this letter and many more on Vodafail.com.
YOU SUCK.....