Dear visitor,
Since its inception Vodafail.com has made a significant
contribution towards raising awareness of the problems and issues faced
by Vodafone customers.
Vodafone Australia customers have had the opportunity to voice their concerns, their fears and their troubles from every corner of Australia and beyond our borders.
You have gathered the courage to stand up for your rights as consumers and to make your voice heard.
Each and every person who shared their story should have a sense of pride in this achievement and the changes that have occurred since the start of Vodafail.com.
More recently, traffic to Vodafail.com has declined significantly.
Having achieved the goal of raising awareness and promoting concrete action in early 2011, we have now reached the point of closing Vodafail to new complaints.
The site will remain online for as long as possible as a
reminder and an example of what is possible when we share our experiences.
It has been a privilege to run this initiative
and I'm am forever grateful for the help and support I've received. In
particular I would like to thank Melissa, David and Travis for their
continued efforts over the past 15 months. I'm also thankful and humbled by the support of ACCAN, Choice magazine and a wide range of media outlets, blogs and websites.
You can still browse existing stories and find out how to file a complaint if you are experiencing problems.
Until next time,
Adam Brimo
Share Your Pain
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14229 Someone from SA thinks vodafone is Mobile internet is not worth buying t all at 22 Jan 2011 11:19:00 PM
I purchased this Vodafone mobile Internet connection and i am in the middle of a best serviced area (According to their stupid customer service officer). When i started using it, it takes about 1min to go to Google. I kept on using this useless connection for about 1 month experiencing this extremely slow connection.
Also i send 3 Emails to Vodafone customer care and i got automated replies with in 1min saying that the problem is solved but it was not. I couldnt tolerate this stupid behavior of Vodafone anymore and i rang them.
The guy who spoke to me had no idea about what he is doing. According to him i am in the middle of a best serviced area as well but i have to wait about a 1 min to go to Google and much longer to go to any other website.At the same time this guy is giving me instructions to plug the modem to another computer which i did. The funny thing is it didnt changed the speed it was still very very slow and when i type www.google.com.au instead of taking me to google it was going to some some other site which sells computer games.
When i told this to the customer service guy he said try on your computer and i did. Again the same story. Then i asked whether he got my Emails and also gave the reference numbers that vodafone has assign to my inquires, which i got automatic replies as well. The guy searched them in their system and said they havent got them which is ridiculous if they didnt receive them who sent me those replies me.
I wasted my money on this stupid vodafone Internet. As a student living below the poverty line, money they took from me is a lot. I should have spent that money to buy some food.
Also i send 3 Emails to Vodafone customer care and i got automated replies with in 1min saying that the problem is solved but it was not. I couldnt tolerate this stupid behavior of Vodafone anymore and i rang them.
The guy who spoke to me had no idea about what he is doing. According to him i am in the middle of a best serviced area as well but i have to wait about a 1 min to go to Google and much longer to go to any other website.At the same time this guy is giving me instructions to plug the modem to another computer which i did. The funny thing is it didnt changed the speed it was still very very slow and when i type www.google.com.au instead of taking me to google it was going to some some other site which sells computer games.
When i told this to the customer service guy he said try on your computer and i did. Again the same story. Then i asked whether he got my Emails and also gave the reference numbers that vodafone has assign to my inquires, which i got automatic replies as well. The guy searched them in their system and said they havent got them which is ridiculous if they didnt receive them who sent me those replies me.
I wasted my money on this stupid vodafone Internet. As a student living below the poverty line, money they took from me is a lot. I should have spent that money to buy some food.
I think that is standard operating procedure.
All people need is for a Vodafone staffer (present or past) to swear to that, and it starts to look like "intentionally subjecting someone to cruel and unnatural suffering".