Dear visitor,
Since its inception Vodafail.com has made a significant
contribution towards raising awareness of the problems and issues faced
by Vodafone customers.
Vodafone Australia customers have had the opportunity to voice their concerns, their fears and their troubles from every corner of Australia and beyond our borders.
You have gathered the courage to stand up for your rights as consumers and to make your voice heard.
Each and every person who shared their story should have a sense of pride in this achievement and the changes that have occurred since the start of Vodafail.com.
More recently, traffic to Vodafail.com has declined significantly.
Having achieved the goal of raising awareness and promoting concrete action in early 2011, we have now reached the point of closing Vodafail to new complaints.
The site will remain online for as long as possible as a
reminder and an example of what is possible when we share our experiences.
It has been a privilege to run this initiative
and I'm am forever grateful for the help and support I've received. In
particular I would like to thank Melissa, David and Travis for their
continued efforts over the past 15 months. I'm also thankful and humbled by the support of ACCAN, Choice magazine and a wide range of media outlets, blogs and websites.
You can still browse existing stories and find out how to file a complaint if you are experiencing problems.
Until next time,
Adam Brimo
Share Your Pain
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14231 Someone from Somewhere else thinks vodafone is EPIC FAIL at 23 Jan 2011 03:00:02 AM
I live in the suburbs of central Auckland New Zealand. I use to spend anywhere from $250 a month or up to $500 if travelling overseas for about 10 years with vodafone. I found their service crap, frequent call drops text messages don't get received and so on. I must spent $1000's of dollars on first minute call trying to call be back after being cut off. I logged a job to see why there was frequent call drops in my area, after countless hours waiting and talking to merry go round techinical/support team over a period of 1.5 years attempting resolve the problem Vodafone decided to just close the job without investigation or advising me. I called again to re-log job, after 3 months they finally mobilized their techinical staff to have a look at the area. I managed to talk to the techinician myself and he said that my area was well-known and documented for BLACKSPOTS. OMG! I had been fighting vodafone support staff for almost 2 years to get something done which was already documented??? Did vodafone come to the party and compensate me for all the call drop-outs? Doubt it... They are a bunch of sharks and they'll never get another cent from me. Needless to say I was one of first to lead the exodus from Vodafone to 2 Degrees. My phone bill has dropped considerably and no more call drops.
Their support staff is only a drawn out distraction to bleed you of your hard earned money so you will be dissapointed in 6 months and not today. The only way to make them listen is to hit them in the wallet leave vodafone today!
Their support staff is only a drawn out distraction to bleed you of your hard earned money so you will be dissapointed in 6 months and not today. The only way to make them listen is to hit them in the wallet leave vodafone today!