Dear visitor,
Since its inception Vodafail.com has made a significant
contribution towards raising awareness of the problems and issues faced
by Vodafone customers.
Vodafone Australia customers have had the opportunity to voice their concerns, their fears and their troubles from every corner of Australia and beyond our borders.
You have gathered the courage to stand up for your rights as consumers and to make your voice heard.
Each and every person who shared their story should have a sense of pride in this achievement and the changes that have occurred since the start of Vodafail.com.
More recently, traffic to Vodafail.com has declined significantly.
Having achieved the goal of raising awareness and promoting concrete action in early 2011, we have now reached the point of closing Vodafail to new complaints.
The site will remain online for as long as possible as a
reminder and an example of what is possible when we share our experiences.
It has been a privilege to run this initiative
and I'm am forever grateful for the help and support I've received. In
particular I would like to thank Melissa, David and Travis for their
continued efforts over the past 15 months. I'm also thankful and humbled by the support of ACCAN, Choice magazine and a wide range of media outlets, blogs and websites.
You can still browse existing stories and find out how to file a complaint if you are experiencing problems.
Until next time,
Adam Brimo
Share Your Pain
| ACT (1140) | Everywhere (19206) | NSW (7557) | NT (170) | QLD (3578) | SA (987) | Somewhere else (224) | TAS (242) | VIC (3573) | WA (1735) |
14232 Someone from ACT thinks vodafone is slack and worsening at 23 Jan 2011 03:10:25 AM
I will be honest, It use to be pretty good for me. I have been with them for 12 years.
Now, the reception is poor in multiple different handsets, txts can take an extended time to be received by a recipient, 1555 Customer service has shockingly bad waiting times.
Recently I called to find out when my contract ends, which was Feb (one month away). I told them I will likely lower my contract at the end of the month, not really interested in another handset or go as far as canceling and porting my number to a new carrier. The customer service operator didn't even talk about it or offer anything to me or suggest talking to sales, just said "is that all you wanted to know?".
In my opinion they obviously don't want my business anymore or at least provide a deal to longer term customers or attempt to pursue me to stay.
Now, the reception is poor in multiple different handsets, txts can take an extended time to be received by a recipient, 1555 Customer service has shockingly bad waiting times.
Recently I called to find out when my contract ends, which was Feb (one month away). I told them I will likely lower my contract at the end of the month, not really interested in another handset or go as far as canceling and porting my number to a new carrier. The customer service operator didn't even talk about it or offer anything to me or suggest talking to sales, just said "is that all you wanted to know?".
In my opinion they obviously don't want my business anymore or at least provide a deal to longer term customers or attempt to pursue me to stay.
23 Jan 2011 05:40:22 AM: Why on earth would you want to stay with them????????????????????