Vodafail.com - Looks like Vodafail to me.

Share Your Pain

1426 Someone from ACT thinks vodafone is at 22 Dec 2010 05:54:22 PM

Is this site hosted in China, any post pro voda is being censored. Time left until this one is deletd...5 4 3

22 Dec 2010 05:59:55 PM: so it should be. this a vent site not a pro site. if you want a pro voda site go make your own or visit their website. i would have to say that most people pro voda who have commented on this website work for voda. it is not just a few people who have been affected it is a lot. i work in an office block in the cbd of sydney. it is 35 stories high and everytime i go for lunch there are alway people whinging before they get in the lift about how bad their service is. even outside when we are having a smoke break people are whinging about their service and i have noticed it has gotten worse over the last 6 months.

22 Dec 2010 06:01:57 PM: hey think it more like the glass is half full.....with not being able to use your phone voda is reducing your chances of a brain touma or worse...you should be thanking voda for there care for your health!

22 Dec 2010 06:02:48 PM: Funny you mention the lift problems, Telstra lost a court case regarding their slogan "Works better in most places" for depecting a person in a lift using their phone. No telco's advertise reception in a lift, in fact if you look at the fine print most only quote "2 floors down, 4 floors up". Kinda unstandable it won't work in a lift, being that you're in a metal box surrounded by concrete....

22 Dec 2010 06:05:49 PM: i said before they get in the lift. mine works fine before i get in, once in it does drop, normal. when i got over 25 stories, it drops a bit, normal. i was told this when i signed up. plus i have had a mobile phone for ten years i know what works, what doesnt and what the universal problems are over the networks. i haven't seen anything like this in a long long time

22 Dec 2010 06:06:22 PM: I think the person replying was saying that people complained while they were waiting for the lift. Not that the problems were about the reception in the lift.

22 Dec 2010 06:07:46 PM: Are you the loser whose completely unrelated comment about getting laid just got deleted? Perhaps u shud have a look further down at all the UNdeleted comments that are on-topic pro-voda. Even the comment from the voda team themselves was kept. This website owner also complied with voda team's request that people not post personal details of employees and deleted comments anti-voda that gave out the CEO's contacts. Even though this website owner has no obligation to do any of that - the site is called VODAFAIL. You are welcome to leave.

22 Dec 2010 06:12:02 PM: Actually he does have an obligation to not publish details of staff, that would be breaching privacy as well as opening it up for harrasment claims and what not.

22 Dec 2010 07:07:43 PM: cant stand voda but do agree, staff names should not be published. we shouldnt go all hollywood and make these peoples lives hell. some of them are trying to work their way up the ranks with good intent, some are in uni, so lets not put it on them. if you have a serious issue talk to a store manager. they can argue for you. i have had many who have. i have always stayed calm and relaxed and have explained my pain and have asked them to call for me while i am there and to email their state managers and things so that i know that i have a direct contact. i also ask to look at notes put in the system so that my story is recorded properly. in the end i did not have to go to tio because enough evidence had been recorded

22 Dec 2010 07:13:19 PM: As the above person posted, you will get a lot further treating the staff with respect and understanding that they aren't the ones responsible for the faults your having. Majority of the staff are just students working part time to pay the bills. They will be much more inclined to fight for you if you treat them well then if you come in yelling and hurling abuse at them.

22 Dec 2010 08:24:57 PM: "most people pro voda who have commented on this website work for voda" - there are about 2000 people working for Vodafone/3 and about 4 million customers... I think a few of them (like myself) might be just lay-people who think that while some of the comments have real merit, others seem to be just a whinge-fest for any phone-related problem!

22 Dec 2010 09:40:06 PM: i can say as a staff member that customers who come in and treat us well we are definantly more likely to help out and try and go the extra yard or to for than those who come in and try and bite our heads off. truthfully you are only screwing yourself over and making our jobs easier

23 Dec 2010 11:03:02 AM: If I'm angry I want service - If I perceive getting poor service through my frustration of a poor company and it's customer support, I'll just leave, and have done. Being literally told to 'be nice' to the staff (as I have over the phone) to get service is an absolute joke. You aren't really doing your company or upset people a service with that sort of comment.

Vodafone make massive profits and peeps want to back their stuff up over consumers. Total fail. I'm not even with the network but consumer complaints should trump all defences, especially in these sorts of volmes.

23 Dec 2010 11:15:55 AM: im not saying dont be frustrated i would be aswell(luckily my phone is working fine..)i was referring to people abusing staff who can do absolutly nothing about your issue it gets you no where and just makes going to work something we dont look forward to. isnt the saying treat others as you urself would like to be treated?

23 Dec 2010 11:49:36 AM: That much is true - but I would expect that level of abuse to be perfectly frank for some period of time... In the first instance a calm agreement with them on their issue followed by a dont shoot the messenger message is usually more than enough to calm someone or make them realise their tirade is mistargeted. I've had customer service people who jsut 'think' I'm upset and in the first instance told me to be calm before talking to them - wow is that aggravating.

I admire and respect cusomter service folks - but it's with the knowledge they have to expect a certain level of verbal abuse at certain times. If it gets personal etc, that's obviously a vastly different scenario.

Vodafone should just be like 'we know we have some sweet deals on the market and people signed on in droves, sorry but that has stretched our infrastrutuce and we're in the process of fixing it'... Give timeframes, honesty and ultimately - customer service.

23 Dec 2010 12:59:33 PM: Get over yourself buddy, "expect a certain level of abuse"?! Where do you get off, no person should expect or deserve to go to work and get abused no matter what the company.

23 Dec 2010 01:19:43 PM: im not saying dont be frustrated i would be aswell(luckily my phone is working fine..)i was referring to people abusing staff who can do absolutly nothing about your issue it gets you no where and just makes going to work something we dont look forward to. isnt the saying treat others as you urself would like to be treated?