26 Mar 2012 - Update Highest Rated Pain Stories Highest Rated Gain Stories Vodafail Local Facebook Page
Dear visitor,

Since its inception Vodafail.com has made a significant contribution towards raising awareness of the problems and issues faced by Vodafone customers.

Vodafone Australia customers have had the opportunity to voice their concerns, their fears and their troubles from every corner of Australia and beyond our borders. You have gathered the courage to stand up for your rights as consumers and to make your voice heard.

Each and every person who shared their story should have a sense of pride in this achievement and the changes that have occurred since the start of Vodafail.com.

More recently, traffic to Vodafail.com has declined significantly. Having achieved the goal of raising awareness and promoting concrete action in early 2011, we have now reached the point of closing Vodafail to new complaints. The site will remain online for as long as possible as a reminder and an example of what is possible when we share our experiences.

It has been a privilege to run this initiative and I'm am forever grateful for the help and support I've received. In particular I would like to thank Melissa, David and Travis for their continued efforts over the past 15 months. I'm also thankful and humbled by the support of ACCAN, Choice magazine and a wide range of media outlets, blogs and websites.

You can still browse existing stories and find out how to file a complaint if you are experiencing problems.

Until next time,

Adam Brimo

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1427 Someone from ACT thinks vodafone is at 22 Dec 2010 05:56:08 PM
who ever runs this site is a keyboard hero
22 Dec 2010 09:02:24 PM: a hero is generally defined by someone who saves lives, this however is a dumb blog potentially destroying the lives of those within the company. hero? i think not.
22 Dec 2010 10:48:28 PM: Perhaps not a hero- but I, for one, feel more able to stay on Vodaf*ckyou's case, because I believe I am not alone.
I also think the ACCC and the TIO (and the Howard government) have made it a safe little playing field for all the telcos, and their shareholders, which could explain why Vodaf*ckyou thought they could get away with their behaviour of late. (I had no idea it was so bad).
Also, as the Chaser boys showed during APAC, sometimes you just have to "think outside the square" and shake things up a bit.
22 Dec 2010 11:09:10 PM: I think the fact that all of the issues are now being discussed more openly and Vodafone has now started to acknowledge that they are real says something. And it means that if people didn't complain on SMH, Whirlpool and this site, Vodafone would continue ignoring the problems and signing people up. The ACCC is investigating, the ACCC is on their case and the media is watching closely. If Vodafone loses business and has to layoff people then business will increase for the other telcos and they might hire some more. But from the looks of it, Vodafone should be hiring more customer service staff to deal with the workload.
23 Dec 2010 10:55:50 AM: Keyboard hero is typically meant to be an insult to someone talking tough or making claims through the anonymity that is afforded by the internet.

The owner of the site is none of those things and provides a very valuable service. How can anyone take offence to a site such as this - other than paid Vodafone shills.
23 Dec 2010 11:45:28 AM: Thanks for the support, making this website was really the only option to show the amount of issues Vodafone is having. Calling the company does not good, the stores can't help and up until this week they were denying any problems existed.
27 Dec 2010 12:29:55 PM: "22 Dec 2010 11:02:24 PM: a hero is generally defined by someone who saves lives, this however is a dumb blog potentially destroying the lives of those within the company. hero? i think not."

To the person who wrote this. Now, here is a company that is now widely known for their failures as of late and as it was said previously, they would have kept ignoring their customers if it weren't for all the press. Maybe you should study a bit of economics and realise that entire markets (yes, even the telecommunications market) are based on the concept of competition between businesses. If Vodafone continued to ignore all these complains then they eventually would have failed anyway. The only people to be blamed for any "destroyed lives" are the people who run Vodafone as their failures are detrimental to their entire business. If this company isn't fit to compete in this market, then they deserve to fail, i'm not going to stay with Vodafone for the sake of the people that work for it and provide a half arsed service. I think instead i'll change to a provider that wants my business and is willing to work for it. The person that runs this website isn't a hero, yet he could be considered to be, without him, would Vodafone have become this accountable to their customers? In this day and age, businesses are based on relationship building with customers and if Vodafone continues to fail that, then they deserve to fail as a business.

tl; dr - lrn2economics
27 Dec 2010 10:14:01 PM: 22 Dec 2010 11:02:24 PM: a hero is generally defined by someone who saves lives, this however is a dumb blog potentially destroying the lives of those within the company. hero? i think not.

- you're the best.

i appreciate people's issues but who hasn't had problems with other networks before? i have had impeccable customer service from the representatives in store at vodafone and have had no issues with their service. in comparison to optus, i have much better reception. pity bad news travels faster than good.