Dear visitor,
Since its inception Vodafail.com has made a significant
contribution towards raising awareness of the problems and issues faced
by Vodafone customers.
Vodafone Australia customers have had the opportunity to voice their concerns, their fears and their troubles from every corner of Australia and beyond our borders.
You have gathered the courage to stand up for your rights as consumers and to make your voice heard.
Each and every person who shared their story should have a sense of pride in this achievement and the changes that have occurred since the start of Vodafail.com.
More recently, traffic to Vodafail.com has declined significantly.
Having achieved the goal of raising awareness and promoting concrete action in early 2011, we have now reached the point of closing Vodafail to new complaints.
The site will remain online for as long as possible as a
reminder and an example of what is possible when we share our experiences.
It has been a privilege to run this initiative
and I'm am forever grateful for the help and support I've received. In
particular I would like to thank Melissa, David and Travis for their
continued efforts over the past 15 months. I'm also thankful and humbled by the support of ACCAN, Choice magazine and a wide range of media outlets, blogs and websites.
You can still browse existing stories and find out how to file a complaint if you are experiencing problems.
Until next time,
Adam Brimo
Share Your Pain
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14273 Someone from NSW thinks vodafone is Infinite Fail. at 23 Jan 2011 08:36:26 AM
I'm on the $55 p/month post-paid sim only plan... when i signed up it was 500mb of data a month, now it's 1Gb, not only did they fail to tell me this but when i rang customer service (after waiting 25mins) to get it upgraded... THEY SAID THEY'RE BUSY AND WOULD DO IT LATER?!?!?!?!?!?!?
THEN, I got a bill saying I owe them $172.80 for this month because of excess data usage. WTF. I figured it's just because they hadn't added the extra 500mb yet... then i look at the bill for when i supposedly used so much data and what do you know, THEY HAVE ME USING $25 OF DATA ON A DAY WHEN I WAS ON WIRELESS ALL DAY!!! and more data used on days where i was working all day and had my phone off... I don't have apps that use the internet that much so how about Vodafone stop MANUFACTURING my bills. These lies are bullshit, and i'm not paying that bill, not with all the dropped calls and late texts etc.
VodaFAIL.
THEN, I got a bill saying I owe them $172.80 for this month because of excess data usage. WTF. I figured it's just because they hadn't added the extra 500mb yet... then i look at the bill for when i supposedly used so much data and what do you know, THEY HAVE ME USING $25 OF DATA ON A DAY WHEN I WAS ON WIRELESS ALL DAY!!! and more data used on days where i was working all day and had my phone off... I don't have apps that use the internet that much so how about Vodafone stop MANUFACTURING my bills. These lies are bullshit, and i'm not paying that bill, not with all the dropped calls and late texts etc.
VodaFAIL.
System may of been down when you called to do a rateplan change that's why they told you to call back later