Dear visitor,
Since its inception Vodafail.com has made a significant
contribution towards raising awareness of the problems and issues faced
by Vodafone customers.
Vodafone Australia customers have had the opportunity to voice their concerns, their fears and their troubles from every corner of Australia and beyond our borders.
You have gathered the courage to stand up for your rights as consumers and to make your voice heard.
Each and every person who shared their story should have a sense of pride in this achievement and the changes that have occurred since the start of Vodafail.com.
More recently, traffic to Vodafail.com has declined significantly.
Having achieved the goal of raising awareness and promoting concrete action in early 2011, we have now reached the point of closing Vodafail to new complaints.
The site will remain online for as long as possible as a
reminder and an example of what is possible when we share our experiences.
It has been a privilege to run this initiative
and I'm am forever grateful for the help and support I've received. In
particular I would like to thank Melissa, David and Travis for their
continued efforts over the past 15 months. I'm also thankful and humbled by the support of ACCAN, Choice magazine and a wide range of media outlets, blogs and websites.
You can still browse existing stories and find out how to file a complaint if you are experiencing problems.
Until next time,
Adam Brimo
Share Your Pain
| ACT (1140) | Everywhere (19206) | NSW (7557) | NT (170) | QLD (3578) | SA (987) | Somewhere else (224) | TAS (242) | VIC (3573) | WA (1735) |
1429 Someone from VIC thinks vodafone is EPIK at 22 Dec 2010 06:08:21 PM
Rite, so newayz i baught this sim only plan, no contract no worrys rite? Rong! First bill woz lyk twice the prise it was ment to be. Shonkstas mate
22 Dec 2010 06:51:49 PM: Probably because you used more than you were entitled to on that particular option. Wouldn't surprise me that you couldn't understand that it has a capped amount as you can barely spell.
22 Dec 2010 07:03:17 PM: For future reference roaming charges are standard across all net works. its cheaper to but a cheap pre-paid phone and sim whilst overseas if you can live without emaill, facebook, etc. it's what i do. But that sales consultant should have told you that and if she was a newy and didnt know you should have been credited for misinformation
22 Dec 2010 07:05:12 PM: agreed either you went over your cap or didnt realise that your first bill is always pro-ratered meaning that although you pay extra it is for time that you have actually used it. If you dont understand this go into your nearest store and im sure they will tell you the exact same thing after a quick glance at your bill