Dear visitor,
Since its inception Vodafail.com has made a significant
contribution towards raising awareness of the problems and issues faced
by Vodafone customers.
Vodafone Australia customers have had the opportunity to voice their concerns, their fears and their troubles from every corner of Australia and beyond our borders.
You have gathered the courage to stand up for your rights as consumers and to make your voice heard.
Each and every person who shared their story should have a sense of pride in this achievement and the changes that have occurred since the start of Vodafail.com.
More recently, traffic to Vodafail.com has declined significantly.
Having achieved the goal of raising awareness and promoting concrete action in early 2011, we have now reached the point of closing Vodafail to new complaints.
The site will remain online for as long as possible as a
reminder and an example of what is possible when we share our experiences.
It has been a privilege to run this initiative
and I'm am forever grateful for the help and support I've received. In
particular I would like to thank Melissa, David and Travis for their
continued efforts over the past 15 months. I'm also thankful and humbled by the support of ACCAN, Choice magazine and a wide range of media outlets, blogs and websites.
You can still browse existing stories and find out how to file a complaint if you are experiencing problems.
Until next time,
Adam Brimo
Share Your Pain
| ACT (1140) | Everywhere (19206) | NSW (7557) | NT (170) | QLD (3578) | SA (987) | Somewhere else (224) | TAS (242) | VIC (3573) | WA (1735) |
14302 Someone from QLD thinks vodafone is VERY VERY FAIL at 23 Jan 2011 12:37:37 PM
I have two phones on plans with vodafone. After 6 months one of them started playing up, after a LONG and DIFFICULT process (including sending the phone of for repair 3 times, which all proved to be completely unsuccessful at fixing it),
Vodafone agreed to exchange it for a different phone.
They gave me three phones as options for exchange. (I would soon come to realise that any of the three phones they allowed me to exchange it for all had MAJOR faults. If anything they were agreeing to exchange it for one of them simply to get rid of the phones).
I ended up choosing one, after WEEKS my new exchange phone arrived in the mail! I turned it on, and within an hour I realised it's Wifi was faulty and playing up. Took it back and they gave me the same phone except a different handset. Same phone, same problem. Looked up solutions on the web and it appears the design of the phone is the reason for its poor wifi...so it's the manufacturers fault? no. It's vodafones fault for providing that faulty phone to begin with!
I took it back today, and they said they can't exchange it or send it for repair because it was already an exchanged phone.
They basically implied that I'm somehow trying to scam them. Yeah, right. I LOVE going to vodafone every day and wasting my time arguing with employees who don't know half as much about cell phones as I do.
Way to go vodafone! I'm sure the evil, nasty, and greedy consumers are trying to screw over the friendly, understanding, and innocent corporation!
Vodafone agreed to exchange it for a different phone.
They gave me three phones as options for exchange. (I would soon come to realise that any of the three phones they allowed me to exchange it for all had MAJOR faults. If anything they were agreeing to exchange it for one of them simply to get rid of the phones).
I ended up choosing one, after WEEKS my new exchange phone arrived in the mail! I turned it on, and within an hour I realised it's Wifi was faulty and playing up. Took it back and they gave me the same phone except a different handset. Same phone, same problem. Looked up solutions on the web and it appears the design of the phone is the reason for its poor wifi...so it's the manufacturers fault? no. It's vodafones fault for providing that faulty phone to begin with!
I took it back today, and they said they can't exchange it or send it for repair because it was already an exchanged phone.
They basically implied that I'm somehow trying to scam them. Yeah, right. I LOVE going to vodafone every day and wasting my time arguing with employees who don't know half as much about cell phones as I do.
Way to go vodafone! I'm sure the evil, nasty, and greedy consumers are trying to screw over the friendly, understanding, and innocent corporation!