26 Mar 2012 - Update Highest Rated Pain Stories Highest Rated Gain Stories Vodafail Local Facebook Page
Dear visitor,

Since its inception Vodafail.com has made a significant contribution towards raising awareness of the problems and issues faced by Vodafone customers.

Vodafone Australia customers have had the opportunity to voice their concerns, their fears and their troubles from every corner of Australia and beyond our borders. You have gathered the courage to stand up for your rights as consumers and to make your voice heard.

Each and every person who shared their story should have a sense of pride in this achievement and the changes that have occurred since the start of Vodafail.com.

More recently, traffic to Vodafail.com has declined significantly. Having achieved the goal of raising awareness and promoting concrete action in early 2011, we have now reached the point of closing Vodafail to new complaints. The site will remain online for as long as possible as a reminder and an example of what is possible when we share our experiences.

It has been a privilege to run this initiative and I'm am forever grateful for the help and support I've received. In particular I would like to thank Melissa, David and Travis for their continued efforts over the past 15 months. I'm also thankful and humbled by the support of ACCAN, Choice magazine and a wide range of media outlets, blogs and websites.

You can still browse existing stories and find out how to file a complaint if you are experiencing problems.

Until next time,

Adam Brimo

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ACT (1140)Everywhere (19206)NSW (7557)NT (170)QLD (3578)SA (987)Somewhere else (224)TAS (242)VIC (3573)WA (1735)
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14305 Someone from WA thinks vodafone is at 23 Jan 2011 12:39:30 PM
I recently got onto the "infinite 45 Business Plan" and lasted just five weeks. I was careful to only sign up on a month-to-month basis so I would not have any difficulties extricating myself. I was frequently getting the "Searching" signal or the "No Service" message in areas that are loaded with Vodafone towers. At this point I should make it clear that I was using an iPhone 4. (I would like to know what percentage of the complaints relate to this type of phone). This situation is just not acceptable as this is my primary means of communication and my business phone. I was told by the sales rep (after I had quit VF) that these "problems" only occurred in Sydney. He said that he hadn't experienced ANY problems with the exception of that Saturday when the whole of WA was without vodafone. He was using a Samsung handset so is it just a problem with the iPhone?
23 Jan 2011 12:44:02 PM: ... Oh, forgot to mention all of the dropped calls as well!
23 Jan 2011 02:39:12 PM: iPhone (and all smart phones) work perfectly on every other network. Also there has been many posts here that state that blackberry's, nokia's and HTC do also not work on Vodafone. So the only consistent is Vodafone's Crap Network.
23 Jan 2011 02:43:14 PM: There are 65% more iPhones on any network compared to any other phone. Vodafone constantly blame the iPhone, but yet people are having issues with all phones on the Vodafone network. Your friend was probably using an Omnia (not really a smartphone, hence not really bandwidth happy) so it is not really a smartphone :/

As above, all phones work perfectly elsewhere, just not on vodafone.