Dear visitor,
Since its inception Vodafail.com has made a significant
contribution towards raising awareness of the problems and issues faced
by Vodafone customers.
Vodafone Australia customers have had the opportunity to voice their concerns, their fears and their troubles from every corner of Australia and beyond our borders.
You have gathered the courage to stand up for your rights as consumers and to make your voice heard.
Each and every person who shared their story should have a sense of pride in this achievement and the changes that have occurred since the start of Vodafail.com.
More recently, traffic to Vodafail.com has declined significantly.
Having achieved the goal of raising awareness and promoting concrete action in early 2011, we have now reached the point of closing Vodafail to new complaints.
The site will remain online for as long as possible as a
reminder and an example of what is possible when we share our experiences.
It has been a privilege to run this initiative
and I'm am forever grateful for the help and support I've received. In
particular I would like to thank Melissa, David and Travis for their
continued efforts over the past 15 months. I'm also thankful and humbled by the support of ACCAN, Choice magazine and a wide range of media outlets, blogs and websites.
You can still browse existing stories and find out how to file a complaint if you are experiencing problems.
Until next time,
Adam Brimo
Share Your Pain
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14309 Someone from NSW thinks vodafone is at 23 Jan 2011 01:59:47 PM
I bought an Australian Vodafone SIM in Armidale in early 2009. I was advised in April 2009 by the local Vodafone store that G service as strong as Telstra would be available for Armidale by August. Not too long before that date, the store closed without fanfare, and users were referred to Lismore for service. I had been in the store just a week before, and one would not have known that this was going to occur.
Given that Armidale is a university town, neglect of service, is astonishing. National broadband therefore patently has a place in this town.
Dropouts of service were frequent. One would not know if and when service would be available. Texts could be received hours later. Voice calls were frequently diverted to voicemail, to the great annoyance of my callers. I thought this problem might have derived from my handset until the Vodafail article made me aware that I was not alone in this experience.
Vodafone mobile broadband also was delivered at less than dial up speed most of the time, and even at early hours of the morning (6-6.30 a.m.) or later in the evening (10 p.m. onwards) were also subject to dropouts, or lack of availability.
Certainly Vodafone staff have promised more than they can deliver, and steps should be taken by its management to markedly improve service or change descriptions of their quality of service.
Given that Armidale is a university town, neglect of service, is astonishing. National broadband therefore patently has a place in this town.
Dropouts of service were frequent. One would not know if and when service would be available. Texts could be received hours later. Voice calls were frequently diverted to voicemail, to the great annoyance of my callers. I thought this problem might have derived from my handset until the Vodafail article made me aware that I was not alone in this experience.
Vodafone mobile broadband also was delivered at less than dial up speed most of the time, and even at early hours of the morning (6-6.30 a.m.) or later in the evening (10 p.m. onwards) were also subject to dropouts, or lack of availability.
Certainly Vodafone staff have promised more than they can deliver, and steps should be taken by its management to markedly improve service or change descriptions of their quality of service.