26 Mar 2012 - Update Highest Rated Pain Stories Highest Rated Gain Stories Vodafail Local Facebook Page
Dear visitor,

Since its inception Vodafail.com has made a significant contribution towards raising awareness of the problems and issues faced by Vodafone customers.

Vodafone Australia customers have had the opportunity to voice their concerns, their fears and their troubles from every corner of Australia and beyond our borders. You have gathered the courage to stand up for your rights as consumers and to make your voice heard.

Each and every person who shared their story should have a sense of pride in this achievement and the changes that have occurred since the start of Vodafail.com.

More recently, traffic to Vodafail.com has declined significantly. Having achieved the goal of raising awareness and promoting concrete action in early 2011, we have now reached the point of closing Vodafail to new complaints. The site will remain online for as long as possible as a reminder and an example of what is possible when we share our experiences.

It has been a privilege to run this initiative and I'm am forever grateful for the help and support I've received. In particular I would like to thank Melissa, David and Travis for their continued efforts over the past 15 months. I'm also thankful and humbled by the support of ACCAN, Choice magazine and a wide range of media outlets, blogs and websites.

You can still browse existing stories and find out how to file a complaint if you are experiencing problems.

Until next time,

Adam Brimo

Share Your Pain

ACT (1140)Everywhere (19206)NSW (7557)NT (170)QLD (3578)SA (987)Somewhere else (224)TAS (242)VIC (3573)WA (1735)
Share on facebook
14310 Someone from WA thinks vodafone is Slow and overloaded at 23 Jan 2011 02:15:03 PM
I live in Beckenham, WA 6107.
I had an internet USB thingy from Vodaphone for internet at home, for 2.5 years.
It was often unuseable during kids hours (3pm to 9pm) - just would not connect, or dropped out straight away.
You had to do your internetting after midnight for it to work OK (not well, just OK).
Over Christmas 2010 it just wouldn't work at all. I've now cancelled my plan, and have gone to a different provider. Still have to see if they will cancel my direct debit payments properly!
What really pissed me off is that I was with them for 2.5 years, and their service didn't improve at all over that period - they didn't put up any new towers. Also, they had no trouble setting up a new plan in the shop, but were unable to cancel the same plan in the same shop! Said I had to ring up - and we all know what that means - two hours trying to translate for "Mrs Patel" in "Bangalore" (new surburb in Melbourne - didn't you know!).
Do not sign up with Vodaphone - it doesn't work and you won't be happy.
23 Jan 2011 03:07:48 PM: Did you get all the details of the call, id of person, call reference number etc Please say yes!!!

When you think a contract with Vodafail has ended a nasty surprise comes next month!!!!!!!!!!!