Dear visitor,
Since its inception Vodafail.com has made a significant
contribution towards raising awareness of the problems and issues faced
by Vodafone customers.
Vodafone Australia customers have had the opportunity to voice their concerns, their fears and their troubles from every corner of Australia and beyond our borders.
You have gathered the courage to stand up for your rights as consumers and to make your voice heard.
Each and every person who shared their story should have a sense of pride in this achievement and the changes that have occurred since the start of Vodafail.com.
More recently, traffic to Vodafail.com has declined significantly.
Having achieved the goal of raising awareness and promoting concrete action in early 2011, we have now reached the point of closing Vodafail to new complaints.
The site will remain online for as long as possible as a
reminder and an example of what is possible when we share our experiences.
It has been a privilege to run this initiative
and I'm am forever grateful for the help and support I've received. In
particular I would like to thank Melissa, David and Travis for their
continued efforts over the past 15 months. I'm also thankful and humbled by the support of ACCAN, Choice magazine and a wide range of media outlets, blogs and websites.
You can still browse existing stories and find out how to file a complaint if you are experiencing problems.
Until next time,
Adam Brimo
Share Your Pain
| ACT (1140) | Everywhere (19206) | NSW (7557) | NT (170) | QLD (3578) | SA (987) | Somewhere else (224) | TAS (242) | VIC (3573) | WA (1735) |
14317 Someone from QLD thinks vodafone is Coverage in Rockhampton at 23 Jan 2011 02:33:01 PM
Oh yes Vodafone, so you are sorting things out directly with your customers, try going back over your emails to see how many customers have asked for anybody from vodafone to do just that, and recived no response or got fobbed off.
I have phoned and emaild for months try may, june, july, august, september, october november, then give up, some emails just beg for someone to ring me back, you know my number ( but it doesn't work, so email me I will give you a land line to ring.
I have had to work in Central Queensland for the past few months, and I have no idea how Vodafone is allowed to market phones or Broadband in the Rockhampton area.
I cannot count on my phone working when I need it and my broadband would be best described as not working at all.
But get on the Vodafone website and it Shows the whole area of rockhampton as being a good coverage area. Ask the locals and they tell you that they have a lot of contractors from Brisbane and Sydney come up to work and all complain that they can't get coverage. Why are they able to sell the product as claiming it works.
I am talking about no coverage at the major shopping centre on the north side of rocky, no coverage at Frenchville, no coverage at Central Queensland University or Capricornia College, except for a few minutes here or ther in certain spots you might walk into and message bank fires up to deliver the messages for the day or two, but don't think you can ring the message bank or person back, only if you are very lucky will you get more than a minute or two.
On top of that they double billed me for my old broadband and my new one from march last year to about October, eventually responded to one of my many emails and phone calls, to say they may have stuffed up and would refund me some money, have had no response since (months), they seem to be making adjustments in my account. But despite many requests by email and attempts by phone have not been able to discuss with a real person who sounds half interested.
Have also lodged complaint with ombudsman,spoke to ACCC and Fairtrade, all seem to be unable to do anything much
I have phoned and emaild for months try may, june, july, august, september, october november, then give up, some emails just beg for someone to ring me back, you know my number ( but it doesn't work, so email me I will give you a land line to ring.
I have had to work in Central Queensland for the past few months, and I have no idea how Vodafone is allowed to market phones or Broadband in the Rockhampton area.
I cannot count on my phone working when I need it and my broadband would be best described as not working at all.
But get on the Vodafone website and it Shows the whole area of rockhampton as being a good coverage area. Ask the locals and they tell you that they have a lot of contractors from Brisbane and Sydney come up to work and all complain that they can't get coverage. Why are they able to sell the product as claiming it works.
I am talking about no coverage at the major shopping centre on the north side of rocky, no coverage at Frenchville, no coverage at Central Queensland University or Capricornia College, except for a few minutes here or ther in certain spots you might walk into and message bank fires up to deliver the messages for the day or two, but don't think you can ring the message bank or person back, only if you are very lucky will you get more than a minute or two.
On top of that they double billed me for my old broadband and my new one from march last year to about October, eventually responded to one of my many emails and phone calls, to say they may have stuffed up and would refund me some money, have had no response since (months), they seem to be making adjustments in my account. But despite many requests by email and attempts by phone have not been able to discuss with a real person who sounds half interested.
Have also lodged complaint with ombudsman,spoke to ACCC and Fairtrade, all seem to be unable to do anything much
23 Jan 2011 02:40:22 PM: Its like the on line Voda map showing there is coverage in the town of Bruthen Vic, THERE ISN'T ANY AND THE NEVER HAS BEEN
23 Jan 2011 02:44:59 PM: TIO will be able to get you out of your contract.