26 Mar 2012 - Update Highest Rated Pain Stories Highest Rated Gain Stories Vodafail Local Facebook Page
Dear visitor,

Since its inception Vodafail.com has made a significant contribution towards raising awareness of the problems and issues faced by Vodafone customers.

Vodafone Australia customers have had the opportunity to voice their concerns, their fears and their troubles from every corner of Australia and beyond our borders. You have gathered the courage to stand up for your rights as consumers and to make your voice heard.

Each and every person who shared their story should have a sense of pride in this achievement and the changes that have occurred since the start of Vodafail.com.

More recently, traffic to Vodafail.com has declined significantly. Having achieved the goal of raising awareness and promoting concrete action in early 2011, we have now reached the point of closing Vodafail to new complaints. The site will remain online for as long as possible as a reminder and an example of what is possible when we share our experiences.

It has been a privilege to run this initiative and I'm am forever grateful for the help and support I've received. In particular I would like to thank Melissa, David and Travis for their continued efforts over the past 15 months. I'm also thankful and humbled by the support of ACCAN, Choice magazine and a wide range of media outlets, blogs and websites.

You can still browse existing stories and find out how to file a complaint if you are experiencing problems.

Until next time,

Adam Brimo

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ACT (1140)Everywhere (19206)NSW (7557)NT (170)QLD (3578)SA (987)Somewhere else (224)TAS (242)VIC (3573)WA (1735)
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14335 Someone from Somewhere else thinks vodafone is Expensive, money vacuum fail at 23 Jan 2011 05:11:35 PM
Despite having over $12 of credit on my sim, when I went to send a text Vodafone tells me, "Sorry, you do not have enough credit". I check my balance, it now says I only have 5 cents. -- This happens sometimes, Vodafone takes my money for no reason, then a week or two later sends a "Whoops, so sorry, we 'accidently' overcharged you by 1000x!" notice.

But it goes on, the next day I check my balance it reads: $0.00 -- not content to just take my $11.95+, nope, Vodafone must take the last remaining 5c too!

When I call them (took forever to get through!), instead of refunding me immediately the guy simply says, "You must have purchased something, made a few calls or texts and then perhaps forgot about them."

Uh, okay, I'll humour you, say that is true for the minute... tell me what service Vodafone offers that costs only 5c? Can't have called anyone, that's $1 per minute charged as soon as you connect; Can't have texted anyone, that's 20c; and my phone is really budget and old so it doesn't connect to the net. Seriously, Vodafone, what do you have that I can even spend 5c on? Nothing? Right -- so where did my money go?!
23 Jan 2011 05:38:13 PM: Come on now, we at vodafone dont apreciate smart arse customers who baffle us with such clear and undeniable logic.
Off to the naughty corner with you.
23 Jan 2011 05:39:00 PM: it must be a fault with your handset
23 Jan 2011 05:40:03 PM: It must be a fault with your sim, take it out and reinsert
23 Jan 2011 05:41:44 PM: You must be doing something wrong, vodafone is faultless and blameless
23 Jan 2011 05:42:32 PM: No one else in Australia has any problems with vodafone
23 Jan 2011 05:43:34 PM: Definitely a sim card issue, remove sim and insert Telstra sim
23 Jan 2011 06:03:12 PM: lol @ 23 Jan 2011 07:43:34 PM .... So so true!
23 Jan 2011 08:29:39 PM: Dont worry guys Ive got this! Just take out the sim and blow on it and blow into the phone and there you go it should fix everything! Your welcome.
24 Jan 2011 12:05:38 AM: They have to fund their massive advertising campaign on tv somehow. not to mention the $500 a day they're PROMISING to give people who like tham on facebook.
But they will fight you till you're crazy for $2.
24 Jan 2011 11:34:45 PM: "It must be a fault on your sim" seems to be their standard answer that Vodafone is teaching their customer service people~!

Hi I'm Lara. Before you tell me your problem, I can tell you right now that it's your sim's fault. Please do not me again as I've had enough already and you just go and sign up with Telstra!
28 Jan 2011 08:55:20 AM: I strongly suggest you complain to TIO via form on this website. I believe their 'mistakes' may be quite deliberate, given what I know about them. TIO fixed the problem fairly quickly, and got out of contract, no penalties and kept their useless modem.
28 Jan 2011 04:44:37 PM: "How do sim cards, deep in a phone, get "damaged" without leaving any trace on the phone itself?"