Dear visitor,
Since its inception Vodafail.com has made a significant
contribution towards raising awareness of the problems and issues faced
by Vodafone customers.
Vodafone Australia customers have had the opportunity to voice their concerns, their fears and their troubles from every corner of Australia and beyond our borders.
You have gathered the courage to stand up for your rights as consumers and to make your voice heard.
Each and every person who shared their story should have a sense of pride in this achievement and the changes that have occurred since the start of Vodafail.com.
More recently, traffic to Vodafail.com has declined significantly.
Having achieved the goal of raising awareness and promoting concrete action in early 2011, we have now reached the point of closing Vodafail to new complaints.
The site will remain online for as long as possible as a
reminder and an example of what is possible when we share our experiences.
It has been a privilege to run this initiative
and I'm am forever grateful for the help and support I've received. In
particular I would like to thank Melissa, David and Travis for their
continued efforts over the past 15 months. I'm also thankful and humbled by the support of ACCAN, Choice magazine and a wide range of media outlets, blogs and websites.
You can still browse existing stories and find out how to file a complaint if you are experiencing problems.
Until next time,
Adam Brimo
Share Your Pain
| ACT (1140) | Everywhere (19206) | NSW (7557) | NT (170) | QLD (3578) | SA (987) | Somewhere else (224) | TAS (242) | VIC (3573) | WA (1735) |
1436 Someone from QLD thinks vodafone is at 22 Dec 2010 07:25:57 PM
someone actually started a website about this? really?
clearly some people have too much time on their hands. im seconding the notion of this being "an excuse to complain about the most minuscule and pathetic issues in life".
if anyone else works in telecommunications, they know what the phrase "network upgrade" means. $500 billion in network upgrades in the next 12 months... yes, doesnt seem like vodafone wants to fix their network at all.
read your contracts people, and find something else to do than blog about.
and to the blogger who works at Optus - I work for Vodafone. Dont start on customer service. At least vodafone staff know what the word SMILE means.
clearly some people have too much time on their hands. im seconding the notion of this being "an excuse to complain about the most minuscule and pathetic issues in life".
if anyone else works in telecommunications, they know what the phrase "network upgrade" means. $500 billion in network upgrades in the next 12 months... yes, doesnt seem like vodafone wants to fix their network at all.
read your contracts people, and find something else to do than blog about.
and to the blogger who works at Optus - I work for Vodafone. Dont start on customer service. At least vodafone staff know what the word SMILE means.
22 Dec 2010 07:31:39 PM: /like
22 Dec 2010 07:52:08 PM: HA CLASSIC. note to telstra and optus.. last time i checked you didnt have perfect networks either?
22 Dec 2010 08:17:23 PM: nicely put :)
22 Dec 2010 09:19:16 PM: Making this website was just a nice way to pass the time while I was on hold to complain about the fact I couldn't receive or make voice calls half the day. That messages and voicemail were arriving a day late and the calls that did go through drop out.
22 Dec 2010 10:08:26 PM: Optus is the worst. They sold me a phone in a dodgy box that ended up being faulty. They don't even follow correct business rules because they're all franchised not company owned. A friend of mine is an ex employee and they used to use 90 points of ID instead of 100 and would exaggerate details in credit checks to get people approved. Last time I checked that was FRAUD
22 Dec 2010 10:11:04 PM: To QLD (original poster), tell it to the people who are relying on their mobile phones for business and work, only to find that they're not receiving calls. Tell it to people who are waiting for important phone calls/SMSs to come through for personal reasons. We're paying for a service that isn't being provided. I think people have every right to complain.
23 Dec 2010 08:16:15 AM: I 2nd that last post. We rely on our wireless comms as much as electricity for our business. It's not like there are phone booths on every corner anymore, and if there were...there's no 3G there either :(
23 Dec 2010 12:54:09 PM: It's Telstra's fault there's no phone booths... Oh wait wrong site... better go find Telstrafail.com...
24 Dec 2010 12:37:56 PM: $500 billion in network upgrades? is that a correct figure? and in what part of our contracts does it state poor network performance is acceptable? is it next to the stipulation of poor customer service is tolerated? or next to the stipulation that the company you're signing this contract with may merge with another global network and completely offshore all customer service based activity, bar store staff, at their own discretion? I'm happy that Vodafone employees are happy in their jobs and feel the need to support the company when times are tough, signs of a good person with loyalty where it should be. but don't neglect the fact that your company is responsible to one entity first and foremost; the majority stakeholder, in this case, us the consumer. So it's your responisbility to give us the time of day to complain about service from your network when it's underperforming, and not roll your eyes when we go into your stores, or treat us like a number when we call your call centres. we give you the dignity of allowing you to upsell and speed read our contracts when going through the motions of your sales process, so please allow us the same respect when we decide your service isn't good enough anymore and use other channels to vent our frustrations.
27 Dec 2010 07:46:23 AM: Great to know a middle of the road telco like Vodafone can afford to spend half the GDP of Australia on "network upgrades". Is that you Russell Crow? I didn't know you worked at Vodafone.