Dear visitor,
Since its inception Vodafail.com has made a significant
contribution towards raising awareness of the problems and issues faced
by Vodafone customers.
Vodafone Australia customers have had the opportunity to voice their concerns, their fears and their troubles from every corner of Australia and beyond our borders.
You have gathered the courage to stand up for your rights as consumers and to make your voice heard.
Each and every person who shared their story should have a sense of pride in this achievement and the changes that have occurred since the start of Vodafail.com.
More recently, traffic to Vodafail.com has declined significantly.
Having achieved the goal of raising awareness and promoting concrete action in early 2011, we have now reached the point of closing Vodafail to new complaints.
The site will remain online for as long as possible as a
reminder and an example of what is possible when we share our experiences.
It has been a privilege to run this initiative
and I'm am forever grateful for the help and support I've received. In
particular I would like to thank Melissa, David and Travis for their
continued efforts over the past 15 months. I'm also thankful and humbled by the support of ACCAN, Choice magazine and a wide range of media outlets, blogs and websites.
You can still browse existing stories and find out how to file a complaint if you are experiencing problems.
Until next time,
Adam Brimo
Share Your Pain
| ACT (1140) | Everywhere (19206) | NSW (7557) | NT (170) | QLD (3578) | SA (987) | Somewhere else (224) | TAS (242) | VIC (3573) | WA (1735) |
14383 Someone from NSW thinks vodafone is Can't talk - texting at 24 Jan 2011 08:20:35 AM
I have been with Vodafone for about 10 years. It has worked really well until Christmas 2011.
Following Christmas reception has been appalling both at home and at work. Repeated dropped calls, delayed texts, numerous missed incoming calls.
I called customer service on 1555 and went through to the coverage problems section. Went through a few diagnostics. The reception problem was escalated to the network technicians - I should hear back in about a week. I am now using 2G (not 3G) to work around the problem.
I am not happy with the reception problems but the customer service I experienced was ok.
-Andrew
Following Christmas reception has been appalling both at home and at work. Repeated dropped calls, delayed texts, numerous missed incoming calls.
I called customer service on 1555 and went through to the coverage problems section. Went through a few diagnostics. The reception problem was escalated to the network technicians - I should hear back in about a week. I am now using 2G (not 3G) to work around the problem.
I am not happy with the reception problems but the customer service I experienced was ok.
-Andrew
24 Jan 2011 08:57:04 AM: 2010 not 2011
24 Jan 2011 09:17:12 AM: This is exactly what has happened to me. i have used Vodafone for prepaid for years and moved from Telstra to them a few months before Xmas 2011 because of their great plan deals.. i never had a problem until a wk or so before Xmas where the service in my area was horrible i could not even make calls, msg or use the internet on my mobile. within a wk viola, my phone just stared working again. Come Friday 21/1/11 the same thing has started happening again!!