Dear visitor,
Since its inception Vodafail.com has made a significant
contribution towards raising awareness of the problems and issues faced
by Vodafone customers.
Vodafone Australia customers have had the opportunity to voice their concerns, their fears and their troubles from every corner of Australia and beyond our borders.
You have gathered the courage to stand up for your rights as consumers and to make your voice heard.
Each and every person who shared their story should have a sense of pride in this achievement and the changes that have occurred since the start of Vodafail.com.
More recently, traffic to Vodafail.com has declined significantly.
Having achieved the goal of raising awareness and promoting concrete action in early 2011, we have now reached the point of closing Vodafail to new complaints.
The site will remain online for as long as possible as a
reminder and an example of what is possible when we share our experiences.
It has been a privilege to run this initiative
and I'm am forever grateful for the help and support I've received. In
particular I would like to thank Melissa, David and Travis for their
continued efforts over the past 15 months. I'm also thankful and humbled by the support of ACCAN, Choice magazine and a wide range of media outlets, blogs and websites.
You can still browse existing stories and find out how to file a complaint if you are experiencing problems.
Until next time,
Adam Brimo
Share Your Pain
| ACT (1140) | Everywhere (19206) | NSW (7557) | NT (170) | QLD (3578) | SA (987) | Somewhere else (224) | TAS (242) | VIC (3573) | WA (1735) |
14393 Someone from ACT thinks vodafone is Epic Fail! at 24 Jan 2011 09:26:01 AM
I have been with Vodafone now for almost 10 years and have never had a problem with them until last year.
In July last year I decided to get an iPhone, as you do. The store I went through (in Sydney) stuffed up my upgrade and didn't put it through properly, resulting in me getting an automated message saying that my usage was up to $600. I went into a shop front in the ACT to discuss this and they told me that I would have to ring the Sydney store as there was no record of my upgrade in their system. He said I basically got a free iPhone out of that, yeah except my bill was up to $600 so not really. The problem was resolved and I didn't have to pay the extra charges.
Since about September last year I have had extremely poor data performance. I can hardly access the internet on my phone, the Facebook app never works, not to mention continual service drop outs and messages extremely delayed coming through. I have sent them a request via their website as I wasn't able to get through to them on the phone. Someone was supposed to get back to me within 5 business days. I'm still waiting.
To make matters even worse, I now have a crack in my iPhone. I've been told that Apple won't cover it under warranty. I thought no problem I'll just put it through insurance. Oh wait! They never put my insurance through when I upgraded. This is partly my fault for not realising I wasn't paying insurance, I just pay the bill each month. I had assumed it was on there. I ring customer service and ask for a call back. They actually rang me back within 15mins. They tell me that because the insurance wasn't put on when I first purchased the phone that it can't be put on now because it needs to be done on the day of purchase. I'm now the one left out of pocket for expenses to get my phone fixed. I don't see how that is fair when I said yes to the insurance and its their fault for not putting it through.
Is there any way that people have been getting out of their contracts without having to pay the exit fees?
In July last year I decided to get an iPhone, as you do. The store I went through (in Sydney) stuffed up my upgrade and didn't put it through properly, resulting in me getting an automated message saying that my usage was up to $600. I went into a shop front in the ACT to discuss this and they told me that I would have to ring the Sydney store as there was no record of my upgrade in their system. He said I basically got a free iPhone out of that, yeah except my bill was up to $600 so not really. The problem was resolved and I didn't have to pay the extra charges.
Since about September last year I have had extremely poor data performance. I can hardly access the internet on my phone, the Facebook app never works, not to mention continual service drop outs and messages extremely delayed coming through. I have sent them a request via their website as I wasn't able to get through to them on the phone. Someone was supposed to get back to me within 5 business days. I'm still waiting.
To make matters even worse, I now have a crack in my iPhone. I've been told that Apple won't cover it under warranty. I thought no problem I'll just put it through insurance. Oh wait! They never put my insurance through when I upgraded. This is partly my fault for not realising I wasn't paying insurance, I just pay the bill each month. I had assumed it was on there. I ring customer service and ask for a call back. They actually rang me back within 15mins. They tell me that because the insurance wasn't put on when I first purchased the phone that it can't be put on now because it needs to be done on the day of purchase. I'm now the one left out of pocket for expenses to get my phone fixed. I don't see how that is fair when I said yes to the insurance and its their fault for not putting it through.
Is there any way that people have been getting out of their contracts without having to pay the exit fees?
Sign up with another carrier Telstra or optus, get a new fone, and if voda wants it, let them have the busted fone back