Dear visitor,
Since its inception Vodafail.com has made a significant
contribution towards raising awareness of the problems and issues faced
by Vodafone customers.
Vodafone Australia customers have had the opportunity to voice their concerns, their fears and their troubles from every corner of Australia and beyond our borders.
You have gathered the courage to stand up for your rights as consumers and to make your voice heard.
Each and every person who shared their story should have a sense of pride in this achievement and the changes that have occurred since the start of Vodafail.com.
More recently, traffic to Vodafail.com has declined significantly.
Having achieved the goal of raising awareness and promoting concrete action in early 2011, we have now reached the point of closing Vodafail to new complaints.
The site will remain online for as long as possible as a
reminder and an example of what is possible when we share our experiences.
It has been a privilege to run this initiative
and I'm am forever grateful for the help and support I've received. In
particular I would like to thank Melissa, David and Travis for their
continued efforts over the past 15 months. I'm also thankful and humbled by the support of ACCAN, Choice magazine and a wide range of media outlets, blogs and websites.
You can still browse existing stories and find out how to file a complaint if you are experiencing problems.
Until next time,
Adam Brimo
Share Your Pain
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14408 Someone from NSW thinks vodafone is a lot of overcharging at 24 Jan 2011 10:24:43 AM
i got a text from VF alerting me to the fact that my bill was $282 in excess of it usual $79 cap. Not unusual for me to have gone over by $20-$50 given its christmas etc, however the problem arises when i call VF "customer Service" to ask for details. Apparently it isn't possible to tell me any details other than the amount it is currently over. They say they can 't see the call list and i won't know until the bill is generated. When it is, it is something like $500 over! So upon further enquiry i get a man willing to tell me that all he can tell me is it is over and it is calculated and i must pay. On further investigation he hangs up apparently having told me enough i guess. There was no further call back and of course this after three times waiting longer than 15 minutes to talk and then submitting my number for them to call me back which took longer than they said it would. My problem is if they can generate a detailed account of how much I over-used my plan then how come they can't tell me the details or at least offer an alternative there and then to avoid the massive overcharge that they know is coming.
If you have tried to contact Customer Care without success or not to your satisfaction the next step is to contact the TIO.
The details may be found on the tab How To Complain located at the top of the page.
Good luck and let us know how you get on!!!
Thanks Vodafail.com mod