Dear visitor,
Since its inception Vodafail.com has made a significant
contribution towards raising awareness of the problems and issues faced
by Vodafone customers.
Vodafone Australia customers have had the opportunity to voice their concerns, their fears and their troubles from every corner of Australia and beyond our borders.
You have gathered the courage to stand up for your rights as consumers and to make your voice heard.
Each and every person who shared their story should have a sense of pride in this achievement and the changes that have occurred since the start of Vodafail.com.
More recently, traffic to Vodafail.com has declined significantly.
Having achieved the goal of raising awareness and promoting concrete action in early 2011, we have now reached the point of closing Vodafail to new complaints.
The site will remain online for as long as possible as a
reminder and an example of what is possible when we share our experiences.
It has been a privilege to run this initiative
and I'm am forever grateful for the help and support I've received. In
particular I would like to thank Melissa, David and Travis for their
continued efforts over the past 15 months. I'm also thankful and humbled by the support of ACCAN, Choice magazine and a wide range of media outlets, blogs and websites.
You can still browse existing stories and find out how to file a complaint if you are experiencing problems.
Until next time,
Adam Brimo
Share Your Pain
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14421 Someone from WA thinks vodafone is at 24 Jan 2011 11:12:31 AM
Consistent drop outs are my biggest issue and finding difficulty to get coverage most of the time. I contacted Vodafone this morning and waited on hold for only 1 min before i was connected to a staff member in Mumbai. He was friendly, sympathetic, and very helpful. He has organised for my enquiry to be escalated which i know is what most say and never get results, but we will see, he said a report will be filed and i will be contacted once complete which he said should take no longer than 5 days. He credited $75 to my account for the inconvenience of the poor service over the past couple of months which doesn't sound like much, but i was honestly expecting nothing. We discussed the option of me being able to withdraw my contract if the issues with the network aren't resolved in 2 months which is when he advised it should be back to working properly. The report that will be completed will assist me in gaining the desired result, is how he worded it so will wait and see what happens from here. Just wanted to let you know my story as i am a very frustrated customer aswell but feel a little better after having spoken to them.
The details may be found on the tab How To Complain located at the top of the page.
Good luck and let us know how you get on!!!
Thanks Vodafail.com mod