Dear visitor,
Since its inception Vodafail.com has made a significant
contribution towards raising awareness of the problems and issues faced
by Vodafone customers.
Vodafone Australia customers have had the opportunity to voice their concerns, their fears and their troubles from every corner of Australia and beyond our borders.
You have gathered the courage to stand up for your rights as consumers and to make your voice heard.
Each and every person who shared their story should have a sense of pride in this achievement and the changes that have occurred since the start of Vodafail.com.
More recently, traffic to Vodafail.com has declined significantly.
Having achieved the goal of raising awareness and promoting concrete action in early 2011, we have now reached the point of closing Vodafail to new complaints.
The site will remain online for as long as possible as a
reminder and an example of what is possible when we share our experiences.
It has been a privilege to run this initiative
and I'm am forever grateful for the help and support I've received. In
particular I would like to thank Melissa, David and Travis for their
continued efforts over the past 15 months. I'm also thankful and humbled by the support of ACCAN, Choice magazine and a wide range of media outlets, blogs and websites.
You can still browse existing stories and find out how to file a complaint if you are experiencing problems.
Until next time,
Adam Brimo
Share Your Pain
| ACT (1140) | Everywhere (19206) | NSW (7557) | NT (170) | QLD (3578) | SA (987) | Somewhere else (224) | TAS (242) | VIC (3573) | WA (1735) |
14428 Someone from NSW thinks vodafone is Failure to the max at 24 Jan 2011 11:46:15 AM
I bought my new iPhone online a four months ago, and signed up for the new $69 cap that included 2 gig of internet data. I then got a phone bill the next month for about $400.00. This was the first warning sign I had because I mainly call other vodafone users and use my net quite a bit due to my job and the fact that it's an iPhone. My next bill was close to almost $900.00. I called Vodafone up (waited for almost 1/2 an hour. Did the call back service which they called after 2 hours, and then dropped out so I had to call them again). They said that I had to pay the $900.00 because $500.00 was worth of internet usage. I said this was impossible because I should be on a 2 gig cap and most of my net usage is through my wireless at home. They looked up my details and found that I was still registered with my old phone, with my old cap and no internet usage bundle. I was so upset with this, and they acknowledged that they must have done a mistake because they would not have sent me a new iPhone if my details weren't correct. I also pointed out that it would be stupid not to get an internet bundle if I had an iPhone or else what would have been the use on getting an iPhone. It took 3 days for them to work out how to get around to it before they decided to put my on the cap I had originally bought the phone for, and then deduct the amount owing to just my cap value. Vodafail to the max!
24 Jan 2011 01:11:47 PM: Maximum Vodafail............has a certain ring to it (pardon the pun!!).