Dear visitor,
Since its inception Vodafail.com has made a significant
contribution towards raising awareness of the problems and issues faced
by Vodafone customers.
Vodafone Australia customers have had the opportunity to voice their concerns, their fears and their troubles from every corner of Australia and beyond our borders.
You have gathered the courage to stand up for your rights as consumers and to make your voice heard.
Each and every person who shared their story should have a sense of pride in this achievement and the changes that have occurred since the start of Vodafail.com.
More recently, traffic to Vodafail.com has declined significantly.
Having achieved the goal of raising awareness and promoting concrete action in early 2011, we have now reached the point of closing Vodafail to new complaints.
The site will remain online for as long as possible as a
reminder and an example of what is possible when we share our experiences.
It has been a privilege to run this initiative
and I'm am forever grateful for the help and support I've received. In
particular I would like to thank Melissa, David and Travis for their
continued efforts over the past 15 months. I'm also thankful and humbled by the support of ACCAN, Choice magazine and a wide range of media outlets, blogs and websites.
You can still browse existing stories and find out how to file a complaint if you are experiencing problems.
Until next time,
Adam Brimo
Share Your Pain
| ACT (1140) | Everywhere (19206) | NSW (7557) | NT (170) | QLD (3578) | SA (987) | Somewhere else (224) | TAS (242) | VIC (3573) | WA (1735) |
14434 Someone from NSW thinks vodafone is has terrible customer service at 24 Jan 2011 12:57:49 PM
I used to use vodafone for the local customer services who were fantastic.
I just called to ask why i'm getting repeated "Network Busy" Messages and was told
a) Restart My Handset
b) Someone who is trying to call me at the same time so it shows Network busy.
c) It might be because the network is full.
a & b are very miss leading.
I'm now connecting to sales to find out what I can do to get out of my PLAN this service sucks and I just got a bill for a few hundred bucks.
Vodaphone had me for life, and lost me when care was outsourced. and lately with network performance.
I'll never recommend vodafone again, and will get my family off the network asap.
I just called to ask why i'm getting repeated "Network Busy" Messages and was told
a) Restart My Handset
b) Someone who is trying to call me at the same time so it shows Network busy.
c) It might be because the network is full.
a & b are very miss leading.
I'm now connecting to sales to find out what I can do to get out of my PLAN this service sucks and I just got a bill for a few hundred bucks.
Vodaphone had me for life, and lost me when care was outsourced. and lately with network performance.
I'll never recommend vodafone again, and will get my family off the network asap.
If you have tried to contact Customer Care without success or not to your satisfaction the next step is to contact the TIO.
The details may be found on the tab How To Complain located at the top of the page.
Good luck and let us know how you get on!!!
Thanks Vodafail.com mod
The sales team just told me my Network issues are due to the flooding in Queensland.
I'm not going to bother with vodafone i'm just going to find an alternative i'm tired of it.
I don't mind paying for good service. Anyone know telstra's care team is offshore too?
Take it to the TIO the details may be found on the tab How To Complain located at the top of the page.
Good luck and let us know how you get on!!!
Thanks Vodafail.com mod