Dear visitor,
Since its inception Vodafail.com has made a significant
contribution towards raising awareness of the problems and issues faced
by Vodafone customers.
Vodafone Australia customers have had the opportunity to voice their concerns, their fears and their troubles from every corner of Australia and beyond our borders.
You have gathered the courage to stand up for your rights as consumers and to make your voice heard.
Each and every person who shared their story should have a sense of pride in this achievement and the changes that have occurred since the start of Vodafail.com.
More recently, traffic to Vodafail.com has declined significantly.
Having achieved the goal of raising awareness and promoting concrete action in early 2011, we have now reached the point of closing Vodafail to new complaints.
The site will remain online for as long as possible as a
reminder and an example of what is possible when we share our experiences.
It has been a privilege to run this initiative
and I'm am forever grateful for the help and support I've received. In
particular I would like to thank Melissa, David and Travis for their
continued efforts over the past 15 months. I'm also thankful and humbled by the support of ACCAN, Choice magazine and a wide range of media outlets, blogs and websites.
You can still browse existing stories and find out how to file a complaint if you are experiencing problems.
Until next time,
Adam Brimo
Share Your Pain
| ACT (1140) | Everywhere (19206) | NSW (7557) | NT (170) | QLD (3578) | SA (987) | Somewhere else (224) | TAS (242) | VIC (3573) | WA (1735) |
14450 Someone from NSW thinks vodafone is 3G at 24 Jan 2011 02:17:38 PM
I am in a mess with Vodafone's 3G
It is VERY slow... like my 1st dialup years ago.
My issues are between 4 to 6 km radius from the CBD
Uploading a small image file might take me up to 2 minutes.
Sometimes I Cant access my gmail...
Youtube is sooo slow.
When I complained I was advised that it might be my handset. My reply was that I was going to report their diagnosis to my hand set manufacturer... they then took a step back & focused their efforts on assuring me that they will do all they to fix "MY" 3G problem not theirs.... But all they have done so far is tried to sugar coat their failures with yes Sir we understand blah blah blah .
I waited for 40 mins to talk to a person.... then in total the call took 3 hrs & 10 mins....But nothing happened nothing was corrected. I directed & re-directed. A big hoohaa was made with lots of sorry Sir.
I advised them that they are in breach of the sales contract. They didnt deny this. I further advised them that in my opinion it was plain fraud.
Where am I now........ same as before
I am disgusted
It is VERY slow... like my 1st dialup years ago.
My issues are between 4 to 6 km radius from the CBD
Uploading a small image file might take me up to 2 minutes.
Sometimes I Cant access my gmail...
Youtube is sooo slow.
When I complained I was advised that it might be my handset. My reply was that I was going to report their diagnosis to my hand set manufacturer... they then took a step back & focused their efforts on assuring me that they will do all they to fix "MY" 3G problem not theirs.... But all they have done so far is tried to sugar coat their failures with yes Sir we understand blah blah blah .
I waited for 40 mins to talk to a person.... then in total the call took 3 hrs & 10 mins....But nothing happened nothing was corrected. I directed & re-directed. A big hoohaa was made with lots of sorry Sir.
I advised them that they are in breach of the sales contract. They didnt deny this. I further advised them that in my opinion it was plain fraud.
Where am I now........ same as before
I am disgusted
Two speeds......dead slow and stop.
Vodafail.com needs your waiting times to illustrate the unacceptable and excessive waiting times experienced from Customer care.
Please use the On Hold Again? located at the top of the page to record your experience.
If you have tried to contact Customer Care without success or not to your satisfaction the next step is to contact the TIO.
The details may be found on the tab How To Complain located at the top of the page.
Good luck and let us know how you get on!!!
Thanks Vodafail.com mod