Dear visitor,
Since its inception Vodafail.com has made a significant
contribution towards raising awareness of the problems and issues faced
by Vodafone customers.
Vodafone Australia customers have had the opportunity to voice their concerns, their fears and their troubles from every corner of Australia and beyond our borders.
You have gathered the courage to stand up for your rights as consumers and to make your voice heard.
Each and every person who shared their story should have a sense of pride in this achievement and the changes that have occurred since the start of Vodafail.com.
More recently, traffic to Vodafail.com has declined significantly.
Having achieved the goal of raising awareness and promoting concrete action in early 2011, we have now reached the point of closing Vodafail to new complaints.
The site will remain online for as long as possible as a
reminder and an example of what is possible when we share our experiences.
It has been a privilege to run this initiative
and I'm am forever grateful for the help and support I've received. In
particular I would like to thank Melissa, David and Travis for their
continued efforts over the past 15 months. I'm also thankful and humbled by the support of ACCAN, Choice magazine and a wide range of media outlets, blogs and websites.
You can still browse existing stories and find out how to file a complaint if you are experiencing problems.
Until next time,
Adam Brimo
Share Your Pain
| ACT (1140) | Everywhere (19206) | NSW (7557) | NT (170) | QLD (3578) | SA (987) | Somewhere else (224) | TAS (242) | VIC (3573) | WA (1735) |
1446 Someone from NSW thinks vodafone is still failing, but is there a light? at 22 Dec 2010 10:19:26 PM
After e-mailing a complaint listing all my issues, I finally got a reply today (several days after my intitial email submission). I've got to say I was impressed by the admission that the Vodafone network has been on the fritz for "several months" (though the wording went something like "some of our customers have been experiencing reception problems in some areas"). I was also told that they've now opened their Customer Care call centre 24 hours, due to the high demand.
The lady proceeded to offer me one month of free access as compensation after telling me that they were working to fix the problems, "hopefully before Christmas". I accepted the compensation, only because I don't have a phone other than the HTC Desire HD that I purchased just a month ago on a 12 month contract (and I'm loving the phone), so cancelling my contract would leave me without a phone and a huge headache.
I'm still getting constant phone and internet drop outs, delays in messages, and calls that don't come through. This site is hopefully putting more and more pressure on Vodafone to lift their game. I'm publicising it on my FB account and telling other Vodafone members about it to share their experiences.
Power to the people!
The lady proceeded to offer me one month of free access as compensation after telling me that they were working to fix the problems, "hopefully before Christmas". I accepted the compensation, only because I don't have a phone other than the HTC Desire HD that I purchased just a month ago on a 12 month contract (and I'm loving the phone), so cancelling my contract would leave me without a phone and a huge headache.
I'm still getting constant phone and internet drop outs, delays in messages, and calls that don't come through. This site is hopefully putting more and more pressure on Vodafone to lift their game. I'm publicising it on my FB account and telling other Vodafone members about it to share their experiences.
Power to the people!