Dear visitor,
Since its inception Vodafail.com has made a significant
contribution towards raising awareness of the problems and issues faced
by Vodafone customers.
Vodafone Australia customers have had the opportunity to voice their concerns, their fears and their troubles from every corner of Australia and beyond our borders.
You have gathered the courage to stand up for your rights as consumers and to make your voice heard.
Each and every person who shared their story should have a sense of pride in this achievement and the changes that have occurred since the start of Vodafail.com.
More recently, traffic to Vodafail.com has declined significantly.
Having achieved the goal of raising awareness and promoting concrete action in early 2011, we have now reached the point of closing Vodafail to new complaints.
The site will remain online for as long as possible as a
reminder and an example of what is possible when we share our experiences.
It has been a privilege to run this initiative
and I'm am forever grateful for the help and support I've received. In
particular I would like to thank Melissa, David and Travis for their
continued efforts over the past 15 months. I'm also thankful and humbled by the support of ACCAN, Choice magazine and a wide range of media outlets, blogs and websites.
You can still browse existing stories and find out how to file a complaint if you are experiencing problems.
Until next time,
Adam Brimo
Share Your Pain
| ACT (1140) | Everywhere (19206) | NSW (7557) | NT (170) | QLD (3578) | SA (987) | Somewhere else (224) | TAS (242) | VIC (3573) | WA (1735) |
14466 Someone from VIC thinks vodafone is Unprofessional service at 24 Jan 2011 04:09:46 PM
Changed to Vodafone for a "better deal" from another provider with whom I never had a problem in 6 years. Firstly, I wait almost 3 weeks to receive my new phone in the mail. There are no instructions included in the package regarding the account activation process. I call customer service for help only to be hung up on 3 times. I try to call the mobile number given to me by the girl who offered me the deal ("just call me directly if you have any problems...") but she's on holidays for the next 3 weeks. Perfect. Finally get through and activate the phone except they haven't transferred my old number over and have given me a new one which I had specifically asked them not to do. Rather than attempt to call them, I go to the store. Two staff behind the desk say it's impossible to transfer my old number over when luckily, the young guy stacking the shelves overhears the conversation and says "just type in the number you want transferred and click 'transfer'". I get minimal reception at home with frequent drop-outs (never had this before) and the touch-screen handset is a disaster to use even with my skinny fingers. Lucky last, they've started billing me from the day they posted my phone out so now I'm paying the bill to Vodafone and to my old provider this month. Whatever saving I was going to make this year is gone in the first bill. Stuck in the contract for another 23 months.
24 Jan 2011 04:24:12 PM: Check out the 'How To Complain' link at the top of the page. Escalate your issues to the TIO, and you will no doubt be able to get out of your contract penalty free. Let us know how you get on :)