26 Mar 2012 - Update Highest Rated Pain Stories Highest Rated Gain Stories Vodafail Local Facebook Page
Dear visitor,

Since its inception Vodafail.com has made a significant contribution towards raising awareness of the problems and issues faced by Vodafone customers.

Vodafone Australia customers have had the opportunity to voice their concerns, their fears and their troubles from every corner of Australia and beyond our borders. You have gathered the courage to stand up for your rights as consumers and to make your voice heard.

Each and every person who shared their story should have a sense of pride in this achievement and the changes that have occurred since the start of Vodafail.com.

More recently, traffic to Vodafail.com has declined significantly. Having achieved the goal of raising awareness and promoting concrete action in early 2011, we have now reached the point of closing Vodafail to new complaints. The site will remain online for as long as possible as a reminder and an example of what is possible when we share our experiences.

It has been a privilege to run this initiative and I'm am forever grateful for the help and support I've received. In particular I would like to thank Melissa, David and Travis for their continued efforts over the past 15 months. I'm also thankful and humbled by the support of ACCAN, Choice magazine and a wide range of media outlets, blogs and websites.

You can still browse existing stories and find out how to file a complaint if you are experiencing problems.

Until next time,

Adam Brimo

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ACT (1140)Everywhere (19206)NSW (7557)NT (170)QLD (3578)SA (987)Somewhere else (224)TAS (242)VIC (3573)WA (1735)
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1447 Someone from NSW thinks vodafone is not fail! at 22 Dec 2010 10:28:30 PM
Vodafone employees are the nicest bunch of people i have ever met. they smile and are helpful and they dont look at every customer as a sale! i have nothing but admiration for the stores i have had to go in too.

22 Dec 2010 10:46:03 PM: Whilst they don't treat every customer as a sale, they will try to deflect your query and send you on your way regardless of whether your issue is resolved or not.
23 Dec 2010 07:36:03 AM: the teams in the store can not do all aspects of the business, people seem to think that the store staff can change the world but that is why they are a RETAIL store not a Complaint/aftersales team!!
23 Dec 2010 03:58:23 PM: Yep. We are not Mobile Messiahs (well I am I touch them and they start working but generally we're not).
23 Dec 2010 05:52:43 PM: most of the comments here (vast vast majority) are not against vodafone store employees - they are against the network coverage and telephone customer troubleshooting service. And I don't think commentors here expect the store employees to solve their problems, but SOMEONE within the company should be able to help. If you are a VF store employees, instead of getting upset at customers or this website, get upset with your company for not supporting you. You are the ONLY face-to-face contact customers have (is it the customers' fault that there is no other real person they can see to help them?) and your company has put you in the line of fire in Australia. You send complaining customers to the department responsible according to your company's rules, and the customers are given the run around with no help. It's not your fault, but where else can the customers take out their frustration? Better this website than in your store!
23 Dec 2010 08:38:23 PM: Yeah but this is an excellent forum to educate more then 1 customer at a time how the real world works.
23 Dec 2010 11:42:36 PM: I don't know, my local store takes very good ownership of the issues I have faced, and there have been MANY. Even issues that I could have probably fixed myself over the phone, they have offered to call for me to have it processed quicker. I guess retail assistants vary.
24 Dec 2010 05:28:21 PM: wow wonder if a vodafone employee wrote this post
27 Dec 2010 12:14:59 PM: IF YOU WEAR A VODAFONE SHIRT YOU GET TO HEAR MY COMPLAINTS.

You repsresent the company, end of story. I dont care if you are the CEO or the fkn cleaner, you have a Vodafone shirt on, you are Vodafone. None of this "Im only retail staff". RETAIL STAFF ARE THE PEOPLE SELLING THIS CRAP SERVICE



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