Dear visitor,
Since its inception Vodafail.com has made a significant
contribution towards raising awareness of the problems and issues faced
by Vodafone customers.
Vodafone Australia customers have had the opportunity to voice their concerns, their fears and their troubles from every corner of Australia and beyond our borders.
You have gathered the courage to stand up for your rights as consumers and to make your voice heard.
Each and every person who shared their story should have a sense of pride in this achievement and the changes that have occurred since the start of Vodafail.com.
More recently, traffic to Vodafail.com has declined significantly.
Having achieved the goal of raising awareness and promoting concrete action in early 2011, we have now reached the point of closing Vodafail to new complaints.
The site will remain online for as long as possible as a
reminder and an example of what is possible when we share our experiences.
It has been a privilege to run this initiative
and I'm am forever grateful for the help and support I've received. In
particular I would like to thank Melissa, David and Travis for their
continued efforts over the past 15 months. I'm also thankful and humbled by the support of ACCAN, Choice magazine and a wide range of media outlets, blogs and websites.
You can still browse existing stories and find out how to file a complaint if you are experiencing problems.
Until next time,
Adam Brimo
Share Your Pain
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14471 Someone from NSW thinks vodafone is cavalier, reckless and even breaking the law at 24 Jan 2011 04:26:50 PM
Ongoing problems with service since I originally contracted with them and service has deteriorated ever since.
1. Calls going straight to voicemail without ringing despite bars being present to indicate signal.
2. Delays in voicemail and SMS messages sometimes by 1/2 day / 1 day despite bars being present.
3. Calls dropping.
4. Calls unable to get through.
5. No signal / dropped signal on a regular basis.
6. Botched connection for overseas and 10 day response means missed calls and service for 10 days.
7. 3G network often not working, replaced by a 'o' or 'E' symbol.
8. Data packets not downloading.
9. No reception in most of my residence, and the parts with better reception aren't strong enough to hold a call, or hear the caller.
10. Entire Western Australian network down for several hours.
All of the technical issues are present regularly between Sydney and Illawarra, in my regular travels to Melbourne and also during travel in throughout Western Australia. They are equally present in metro and regional.
These have cost me lost business, lost reputation and most importantly, inability to deal with 2 family emergencies while traveling.
What appears to be deliberate stalling, and passing the buck, hours on hold, no offer of resolution or compensation.
I informed them of their potential breaches of contract, Trade Practices and Privacy Act. They were ill informed, and unable to escalate to anyone with the authority to do anything other than waste my time.
I told them to let me out of their contract because they were in breach of contract by not providing service and they told me that I would be charged if I changed providers without their technical dept getting involved. They promised to have their technical dept call me and they did not do so. I have been unable to get through since.
They have admitted fault, come up with every excuse under the sun, never apologised, offered compensation or even a token remedy.
Refund the full amount of charges since the inception of my contract and enable me to transfer my number to another provider without penalty. I am happy to return the handset upon transferring my number to another provider, provided Voda supplies a pre-paid envelope.
$xxx in wasted time which could have been spent billing clients instead of on hold to Voda.
$xxx in damages for lost business, missed opportunities and trauma caused by not being contactable by my family.
---
Looks like they've got 10 days to respond under TIO rules. Will be interested to see outcomes.
1. Calls going straight to voicemail without ringing despite bars being present to indicate signal.
2. Delays in voicemail and SMS messages sometimes by 1/2 day / 1 day despite bars being present.
3. Calls dropping.
4. Calls unable to get through.
5. No signal / dropped signal on a regular basis.
6. Botched connection for overseas and 10 day response means missed calls and service for 10 days.
7. 3G network often not working, replaced by a 'o' or 'E' symbol.
8. Data packets not downloading.
9. No reception in most of my residence, and the parts with better reception aren't strong enough to hold a call, or hear the caller.
10. Entire Western Australian network down for several hours.
All of the technical issues are present regularly between Sydney and Illawarra, in my regular travels to Melbourne and also during travel in throughout Western Australia. They are equally present in metro and regional.
These have cost me lost business, lost reputation and most importantly, inability to deal with 2 family emergencies while traveling.
What appears to be deliberate stalling, and passing the buck, hours on hold, no offer of resolution or compensation.
I informed them of their potential breaches of contract, Trade Practices and Privacy Act. They were ill informed, and unable to escalate to anyone with the authority to do anything other than waste my time.
I told them to let me out of their contract because they were in breach of contract by not providing service and they told me that I would be charged if I changed providers without their technical dept getting involved. They promised to have their technical dept call me and they did not do so. I have been unable to get through since.
They have admitted fault, come up with every excuse under the sun, never apologised, offered compensation or even a token remedy.
Refund the full amount of charges since the inception of my contract and enable me to transfer my number to another provider without penalty. I am happy to return the handset upon transferring my number to another provider, provided Voda supplies a pre-paid envelope.
$xxx in wasted time which could have been spent billing clients instead of on hold to Voda.
$xxx in damages for lost business, missed opportunities and trauma caused by not being contactable by my family.
---
Looks like they've got 10 days to respond under TIO rules. Will be interested to see outcomes.