26 Mar 2012 - Update Highest Rated Pain Stories Highest Rated Gain Stories Vodafail Local Facebook Page
Dear visitor,

Since its inception Vodafail.com has made a significant contribution towards raising awareness of the problems and issues faced by Vodafone customers.

Vodafone Australia customers have had the opportunity to voice their concerns, their fears and their troubles from every corner of Australia and beyond our borders. You have gathered the courage to stand up for your rights as consumers and to make your voice heard.

Each and every person who shared their story should have a sense of pride in this achievement and the changes that have occurred since the start of Vodafail.com.

More recently, traffic to Vodafail.com has declined significantly. Having achieved the goal of raising awareness and promoting concrete action in early 2011, we have now reached the point of closing Vodafail to new complaints. The site will remain online for as long as possible as a reminder and an example of what is possible when we share our experiences.

It has been a privilege to run this initiative and I'm am forever grateful for the help and support I've received. In particular I would like to thank Melissa, David and Travis for their continued efforts over the past 15 months. I'm also thankful and humbled by the support of ACCAN, Choice magazine and a wide range of media outlets, blogs and websites.

You can still browse existing stories and find out how to file a complaint if you are experiencing problems.

Until next time,

Adam Brimo

Share Your Pain

ACT (1140)Everywhere (19206)NSW (7557)NT (170)QLD (3578)SA (987)Somewhere else (224)TAS (242)VIC (3573)WA (1735)
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14472 Someone from WA thinks vodafone is completely stark raving mad at 24 Jan 2011 04:32:28 PM
After finally getting everything sorted out and my contract cancelled I received my last bill from them... hounding me for a single measly cent! That's right - $0.01! Seriously, these people are tapped!!
24 Jan 2011 04:38:11 PM: Hahahaha, if they posted that bill it cost them 45cents + the work involved. If they emailed it still it is a waste of resources. Either way congrats on getting out of your contract :)
24 Jan 2011 04:41:32 PM: It was an email but still... who spends that much time to compile all the graphics in that email and so on over one cent? Honestly! But yeah it feels so great getting out of the contract. If anyone is still having trouble I would totally recommend going to the TIO. They sorted everything for me.
24 Jan 2011 05:01:52 PM: I had to pay 70 cents because i closed my account 1 day ealier ffs
vodaphone TOTAL FAILURE !!!!!!!!!!!!
24 Jan 2011 05:45:44 PM: F#@k them, tio got me out and I made them credit me with my last 2 bills, if they tried getting anything else out of me, they knew it wasnt gona happen
24 Jan 2011 05:55:00 PM: credit card surcharge fee, it's automated.