Dear visitor,
Since its inception Vodafail.com has made a significant
contribution towards raising awareness of the problems and issues faced
by Vodafone customers.
Vodafone Australia customers have had the opportunity to voice their concerns, their fears and their troubles from every corner of Australia and beyond our borders.
You have gathered the courage to stand up for your rights as consumers and to make your voice heard.
Each and every person who shared their story should have a sense of pride in this achievement and the changes that have occurred since the start of Vodafail.com.
More recently, traffic to Vodafail.com has declined significantly.
Having achieved the goal of raising awareness and promoting concrete action in early 2011, we have now reached the point of closing Vodafail to new complaints.
The site will remain online for as long as possible as a
reminder and an example of what is possible when we share our experiences.
It has been a privilege to run this initiative
and I'm am forever grateful for the help and support I've received. In
particular I would like to thank Melissa, David and Travis for their
continued efforts over the past 15 months. I'm also thankful and humbled by the support of ACCAN, Choice magazine and a wide range of media outlets, blogs and websites.
You can still browse existing stories and find out how to file a complaint if you are experiencing problems.
Until next time,
Adam Brimo
Share Your Pain
| ACT (1140) | Everywhere (19206) | NSW (7557) | NT (170) | QLD (3578) | SA (987) | Somewhere else (224) | TAS (242) | VIC (3573) | WA (1735) |
14477 Someone from NSW thinks vodafone is breaking the law at 24 Jan 2011 04:40:23 PM
They've caused me so much pain that I'm going seeking criminal charges via the ACCC rather than just compensation via the TIO.
I have referred this matter to the TIO, however they are an alternative dispute resolution agency and I believe there have been criminal breaches of the Trade Practices Act, relating to not being able to provide a service as advertised, and continuing to advertise that service.
1. Calls going straight to voicemail without ringing despite bars being present to indicate signal.
2. Delays in voicemail and SMS messages sometimes by 1/2 day / 1 day despite bars being present.
3. Calls dropping.
4. Calls unable to get through.
5. No signal / dropped signal on a regular basis.
6. Botched connection for overseas and 10 day response means missed calls and service for 10 days.
7. 3G network often not working, replaced by a 'o' or 'E' symbol.
8. Data packets not downloading.
9. No reception in most of my residence, and the parts with better reception aren't strong enough to hold a call, or hear the caller.
10. Entire Western Australian network down for several hours.
All of the technical issues are present regularly between Sydney and Illawarra, in my regular travels to Melbourne and also during travel in throughout Western Australia. They are equally present in metro and regional. These have cost me lost business, lost reputation and most importantly, inability to deal with 2 family emergencies while traveling.
These issues appear to be endemnic and persistent and not isolated. As a result this really needs to be an ACCC flagship case.
I have referred this matter to the TIO, however they are an alternative dispute resolution agency and I believe there have been criminal breaches of the Trade Practices Act, relating to not being able to provide a service as advertised, and continuing to advertise that service.
1. Calls going straight to voicemail without ringing despite bars being present to indicate signal.
2. Delays in voicemail and SMS messages sometimes by 1/2 day / 1 day despite bars being present.
3. Calls dropping.
4. Calls unable to get through.
5. No signal / dropped signal on a regular basis.
6. Botched connection for overseas and 10 day response means missed calls and service for 10 days.
7. 3G network often not working, replaced by a 'o' or 'E' symbol.
8. Data packets not downloading.
9. No reception in most of my residence, and the parts with better reception aren't strong enough to hold a call, or hear the caller.
10. Entire Western Australian network down for several hours.
All of the technical issues are present regularly between Sydney and Illawarra, in my regular travels to Melbourne and also during travel in throughout Western Australia. They are equally present in metro and regional. These have cost me lost business, lost reputation and most importantly, inability to deal with 2 family emergencies while traveling.
These issues appear to be endemnic and persistent and not isolated. As a result this really needs to be an ACCC flagship case.
24 Jan 2011 05:43:05 PM: Lodge tio complaint online, takes 3 minutes,go to telstra, it will take about half an hour to port your number, I did, calls are clear, no need to redial,web pages are fast, now I actually get what I have paid for for ages but never got. I am as happy as a dog with 2 dicks. You will be too