Dear visitor,
Since its inception Vodafail.com has made a significant
contribution towards raising awareness of the problems and issues faced
by Vodafone customers.
Vodafone Australia customers have had the opportunity to voice their concerns, their fears and their troubles from every corner of Australia and beyond our borders.
You have gathered the courage to stand up for your rights as consumers and to make your voice heard.
Each and every person who shared their story should have a sense of pride in this achievement and the changes that have occurred since the start of Vodafail.com.
More recently, traffic to Vodafail.com has declined significantly.
Having achieved the goal of raising awareness and promoting concrete action in early 2011, we have now reached the point of closing Vodafail to new complaints.
The site will remain online for as long as possible as a
reminder and an example of what is possible when we share our experiences.
It has been a privilege to run this initiative
and I'm am forever grateful for the help and support I've received. In
particular I would like to thank Melissa, David and Travis for their
continued efforts over the past 15 months. I'm also thankful and humbled by the support of ACCAN, Choice magazine and a wide range of media outlets, blogs and websites.
You can still browse existing stories and find out how to file a complaint if you are experiencing problems.
Until next time,
Adam Brimo
Share Your Pain
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14495 Someone from NSW thinks vodafone is pocketwifi problems at 24 Jan 2011 06:46:05 PM
Using a pocketwifi.
It is a warm, still, cloudless night where I am so there should be no atmospheric abnormalities causing any problems.
I have positioned the device all over the apartment and the following occurs no matter where the pocketwifi is located.
The signal constantly changing from 3G to HSDPA.
The signal strength drops from the maximum to minimum while the device remains in the best receiving location i can find.
The internal wireless network drops out, resulting in a ping www.google.com to time out, web pages time out, even though the pocketwifi dashboard claims there are still wifi connections current. the connection has to be reestablished to continue.
The download speeds have reduced from (consistently) near 1 Mbps using an older style vodafone mobile internet to less than 300kbps using the pocketwifi. This is with only having a single connection to the pocketwifi.
I am totally disappointed with the service of the pocketwifi and if vodafone cannot improve then they should increase the number of call centre staff by a factor of 5. I feel totally sorry for the vodafone call centre staff.
It is a warm, still, cloudless night where I am so there should be no atmospheric abnormalities causing any problems.
I have positioned the device all over the apartment and the following occurs no matter where the pocketwifi is located.
The signal constantly changing from 3G to HSDPA.
The signal strength drops from the maximum to minimum while the device remains in the best receiving location i can find.
The internal wireless network drops out, resulting in a ping www.google.com to time out, web pages time out, even though the pocketwifi dashboard claims there are still wifi connections current. the connection has to be reestablished to continue.
The download speeds have reduced from (consistently) near 1 Mbps using an older style vodafone mobile internet to less than 300kbps using the pocketwifi. This is with only having a single connection to the pocketwifi.
I am totally disappointed with the service of the pocketwifi and if vodafone cannot improve then they should increase the number of call centre staff by a factor of 5. I feel totally sorry for the vodafone call centre staff.
25 Jan 2011 05:17:53 PM: Having the EXACT same problem word for word. This pocket wifi does not work where I need it most, AT HOME! On contract for another 10 months and just want to rip it up what ever the cost!