Dear visitor,
Since its inception Vodafail.com has made a significant
contribution towards raising awareness of the problems and issues faced
by Vodafone customers.
Vodafone Australia customers have had the opportunity to voice their concerns, their fears and their troubles from every corner of Australia and beyond our borders.
You have gathered the courage to stand up for your rights as consumers and to make your voice heard.
Each and every person who shared their story should have a sense of pride in this achievement and the changes that have occurred since the start of Vodafail.com.
More recently, traffic to Vodafail.com has declined significantly.
Having achieved the goal of raising awareness and promoting concrete action in early 2011, we have now reached the point of closing Vodafail to new complaints.
The site will remain online for as long as possible as a
reminder and an example of what is possible when we share our experiences.
It has been a privilege to run this initiative
and I'm am forever grateful for the help and support I've received. In
particular I would like to thank Melissa, David and Travis for their
continued efforts over the past 15 months. I'm also thankful and humbled by the support of ACCAN, Choice magazine and a wide range of media outlets, blogs and websites.
You can still browse existing stories and find out how to file a complaint if you are experiencing problems.
Until next time,
Adam Brimo
Share Your Pain
| ACT (1140) | Everywhere (19206) | NSW (7557) | NT (170) | QLD (3578) | SA (987) | Somewhere else (224) | TAS (242) | VIC (3573) | WA (1735) |
14502 Someone from QLD thinks vodafone is Unmitigated failure at 24 Jan 2011 07:23:24 PM
Where to start? I started to notice difficulties mid to late 2010 after being a loyal Vodaphone customer for almost two years, never late in paying my bill, regular user etc. Increasingly discovered that people were unable to get through to me, and that they'd not been offered the opportunity to leave any kind of message. Then I started to receive voice messages which indicated that someone had called while my phone was sitting right next to me indicating full signal, no missed call in the log, nothing besides the message to retrieve a voicemail (which of course we have to pay for). I call to ge the message and what do you know, there's more messages on there from up to a week ago that I've had absolutely no notification of - no ring, no 'missed call', no voicemail notification. Then, a massive (over $1400!!!) phone bill for internet usage, when I rarely use the internet, and only for google maps etc certainly not for downloading things but it's claiming I've downloaded 4.5gb over about 12 hours - my phone woudn't even have stayed on for that amount of time, I'd have had to recharge if I was doing anything that resource-heavy !!! Then I went through my bills with a fine-tooth comb and noticed bizarre charges, like one for EXACTLY one hour (1:00:00) almost every date for a couple of kB - what could that possibly be? I have Advanced AppKiller installed and now APNdroid, but I'm not surprised that I'm still charged for internet usage when the Vodaphone TIO resolution officer I spoke to claimed that the phone could continue to download data even when turned off. Really, I asked sarcastically, and with the battery removed too I guess? Oh no, he replied, because you see the power comes from the battery, it's like a little computer.
After not receiving calls, incoming calls failing to ring or notify messages, delays in receiving messages, frankly impossible charges and blatantly incorrect advice from Vodaphone, I am not prepared to accept condescendion or rudeness from 'resolution' staff. I've had enough, I want out of the contract and I never want anything to do with such a irresponsible, arrogant, useless company again.
After not receiving calls, incoming calls failing to ring or notify messages, delays in receiving messages, frankly impossible charges and blatantly incorrect advice from Vodaphone, I am not prepared to accept condescendion or rudeness from 'resolution' staff. I've had enough, I want out of the contract and I never want anything to do with such a irresponsible, arrogant, useless company again.
24 Jan 2011 07:31:27 PM: Check out the 'How To Complain' link at the top of the page, you will no doubt end up going to the TIO, but follow all of the steps along the way. Best Of Luck :)
25 Jan 2011 07:47:29 AM: Given the current state of the Voda network I am astounded anyone could rack up a $1400 data charge in a month (whether it was intentional or not).
25 Jan 2011 12:34:37 PM: I wouldnt be suprised if your couple of KB every hour was an app like facebook syncing. Check that you dont have any applications set to auto sync every hour. Like your email, facebook etc.